Account Manager, Premium Service

About the Organization

Player 15 Group is the sports and entertainment organization behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Based in downtown Phoenix, the company is shaped by passion, creativity, innovation, and care. Its people-focused culture centers on teamwork, memorable experiences for fans and partners, and meaningful impact in the community.

The environment is energetic, collaborative, and fast-moving, with every team member playing a part in the success of the organization, the experience delivered to fans, and the broader community impact.

Role Overview

The company is looking for an experienced, driven Account Manager, Premium Service to join the Ticket Sales and Service Department. In this role, you will connect with leading businesses in the Phoenix area to manage premium club spaces, sell suite rentals and group opportunities, and grow revenue through renewals, referrals, cross-selling, and in-person meetings. A key part of the role is supporting current clients, improving their experience, and selling the full range of premium offerings.

What You Will Do

• Build and maintain strong relationships with premium clients, schedule appointments, deliver renewal presentations face to face, and close sales.
• Conduct sales meetings both outside the office across the Phoenix area and inside the arena.
• Strengthen client and prospect relationships through networking events, speaking opportunities, one-on-one meals, game-day sampling, seat visits, and external meetings.
• Be available to work evenings, weekends, non-standard hours, and game days as needed.
• Meet activity expectations, including outbound outreach, appointments, and closed-sale targets.
• Bring a positive, team-oriented mindset along with a strong competitive drive.
• Use strong personal and professional interpersonal skills to present in person and influence decision-makers.
• Maintain dependable and consistent attendance.

Skills and Experience

• Proven success working in a collaborative environment and influencing C-level executives.
• Strong verbal and written communication abilities.
• Solid working knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.
• Experience with Microsoft CRM Dynamics and/or Ticketmaster Archtics is an advantage.
• Strong work ethic and a clear interest in building a career in professional sports.

Education and Experience Requirements

• High school diploma or GED required.
• Bachelor's degree or equivalent practical experience required.
• At least 3 years of experience in sports ticket sales and service with a B2B focus; B2B service experience is a plus.

Benefits and Workplace

Player 15 Group promotes an in-person, collaborative, people-first workplace where team members are supported, empowered, and connected. The company values initiative, ownership, and a hands-on attitude in service of the team and fans.

Benefits and perks may depend on employment status and eligibility, and can include competitive medical, dental, vision, life, and disability coverage; paid vacation, sick time, volunteer time, and company holidays; a 401(k) plan with company match; year-round team experiences such as offsites, catered lunches, coffee stands, and ice cream trucks; team swag and employee discounts at the Team Shop and online store; and complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sports and concerts when available.

On-site amenities may include a full fitness center with locker rooms and showers, indoor and outdoor basketball courts, a pickleball court, a golf simulator and putting green, and an on-site cafeteria with collaborative gathering spaces.

Equal Opportunity and Job Notice

Player 15 Group is committed to building a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

This role description is not intended to be exhaustive. Duties, responsibilities, and activities may change at any time, with or without notice.

For questions, contact the Talent Acquisition team at talentacquisition@suns.com.