Account Manager - Italian Market

Overview

The Account Manager will be responsible for managing and growing a portfolio of client accounts with a focus on increasing revenue and fostering adoption of best practices. By gaining a thorough understanding of client challenges, the manager will design tailored account strategies and provide strategic guidance to ensure client success, satisfaction, and education.

Main Responsibilities

• Expand revenue streams, enhance client education, and promote solution implementation among clients, partners, and relevant agencies.
• Collaborate with Customer Insights and Direct Marketing teams to support educational and solution adoption initiatives.
• Assist in developing client strategies, continuous improvement efforts, and sharing of knowledge.
• Examine data to discover trends that can improve customer support workflows and team effectiveness.
• Optimize client campaigns and develop scalable programmatic approaches for campaign management.
• Lead strategic discussions with senior executives, reporting on progress and adjusting plans based on feedback.
• Serve as the primary contact for client-specific issues, including escalation and problem resolution.
• Collect feedback from agencies and partners to improve advertising products and overall client experience.
• Provide consultative assistance and up-to-date education on Facebook product offerings.
• Represent client concerns to senior leadership as their advocate within the company.

Minimum Qualifications

• A minimum of 4 years of experience in customer sales, agency account management, or consulting roles.
• Proven capability in delivering effective presentations.
• Strong teamwork skills and ability to thrive in a dynamic, international environment with a results-driven mindset.
• Ability to identify and utilize industry trends relevant to expertise areas.
• Self-initiative with strong critical thinking and analytical abilities.
• Experience managing multiple priorities and time efficiently, even under pressure.
• Prior experience in client relationship management.
• Fluency in both English and Italian languages.
• In-depth understanding and professional experience in the Italian market, as the role targets clients in Italy.

Preferred Qualifications

• Experience integrating artificial intelligence tools to improve workflows and achieve measurable outcomes such as efficiency or quality improvement.
• Ongoing development in AI-related skills, including prompt engineering or agent orchestration, with knowledge of current AI advances.
• Familiarity with ethical AI implementation practices, including risk assessment, bias mitigation, and quality reviews.
• Possession of a bachelor's or master's degree, or an equivalent qualification.

About the Employer

Meta develops technologies that enhance global connectivity, community building, and business growth. Moving beyond traditional platforms like Facebook, Messenger, Instagram, and WhatsApp, Meta is pioneering immersive experiences through augmented and virtual reality, shaping the future of social technology beyond current digital limitations.

Compensation and Benefits

Individual salary is based on qualifications, experience, skills, and location and reflects base compensation only. Additional benefits, bonuses, equity, or sales incentives may apply. The employer offers a comprehensive benefits package detailed separately.