Account Manager - Food & Perishables

About Tive

Tive envisions a world of complete transparency, connecting everyone and everything to ensure timely, complete deliveries. We operate on four core principles: prioritizing transparency to enhance operational effectiveness, continually simplifying processes, fostering a united team spirit, and striving for relentless improvement.

Whether shipments move by road, rail, ocean, or air, Tive helps minimize delays, losses, damage, and spoilage. Our clientele relies on us to make sure their goods arrive on schedule and in perfect condition because every delivery truly matters.

Role Overview

In your role as Account Manager in the Food & Perishables sector, you will act as a strategic advisor dedicated to enhancing customer satisfaction, retention, and loyalty by maximizing product utilization and demonstrating Tive’s value. From onboarding through renewals, you will manage client accounts, assisting customers to meet their objectives while supporting overall revenue goals. You will be part of a dynamic team environment involving close collaboration across departments, with compensation linked to performance.

Key Responsibilities

• Facilitate smooth onboarding for new clients.
• Assess and analyze specific customer requirements.
• Build and nurture strong client relationships.
• Oversee orders related to products and services for customers.
• Manage contract renewal processes.
• Encourage customer loyalty by building trust and transparency.
• Serve as a client advocate by reactivating dormant accounts.
• Maintain high levels of client retention.
• Operate during US East Coast business hours (3:00 PM to 11:00 PM Kosovo time).

Qualifications

• Minimum of two years’ experience in Account Management or Customer Success, preferably within B2B SaaS environments.
• Background in shipping logistics is advantageous but not mandatory.
• Proven capability in optimizing product and service solutions aligned with client needs.
• Successful track record of collaborating with cross-functional teams and establishing robust internal and external relationships.
• Demonstrated history of meeting revenue targets and significantly contributing to customer revenue retention.
• Bachelor’s degree or equivalent in a related discipline is preferred.
• Excellent verbal and written communication skills.
• Strong enthusiasm for data-driven decision making.
• A proactive, customer-centric mindset with a solution-oriented approach.

What We Offer

• An opportunity to join a company pivotal to your career growth.
• Autonomy and resources to execute your expertise effectively.
• A supporting global team culture focused on mutual support.
• Flexible work environments with office-based or hybrid options available.
• Competitive equity participation, promoting long-term investment in the company’s success.

Diversity & Inclusion

Tive values diversity as essential for success and is proud to be an equal opportunity employer committed to fostering an environment of respect and inclusivity for all employees.