Job description

Overview

This opportunity is offered on behalf of a partner company based in Germany seeking a diligent Account Manager for their digital marketing agency. The role entails managing a sizable portfolio of small business clients, fostering enduring client relationships, and ensuring successful delivery of digital marketing projects with a focus on SEO and website performance.

Key Responsibilities

Handle a portfolio of 40 to 60 small business client accounts, serving as their primary contact and trusted consultant.
Establish and maintain strong communication channels to enhance client satisfaction and experience.
Conduct routine client meetings, prepare agendas, present performance metrics, and set priorities collaboratively.
Interpret digital marketing data metrics into clear, client-friendly business insights.
Coordinate client requests with internal specialists such as SEO and Paid Media teams to execute projects successfully.
Document meeting outcomes including action points, recommendations, and follow-up steps.
Track client performance measures to pinpoint growth and improvement opportunities.
Stay updated with the latest SEO advancements, digital marketing trends, and industry standards.
Collaborate with various internal departments to support efforts in client retention and account expansion.
Ensure projects, deliverables, and client requests meet quality standards and adhere to deadlines.
Maintain detailed client documentation and account records within management systems.

Qualifications and Experience

Between 1 to 2 years of professional experience in Digital Marketing, Account Management, Customer Success, or a closely related field.
Prior exposure to a digital marketing agency environment is strongly preferred.
Well-versed in SEO concepts, digital marketing channels, and how to measure campaign performance.
Proven ability to manage multiple client accounts and prioritize competing demands effectively.
Excellent verbal and written English communication skills.
Confident in leading client discussions, presenting performance data, and offering actionable recommendations.
Strong organizational and project management capabilities with sharp attention to detail.
Experience in coordinating multidisciplinary teams and managing several projects concurrently.
Knowledge of customer retention methods, relationship management, and strategies for account growth.
Adept at adopting new technologies, AI tools, and digital marketing platforms quickly.
Customer-oriented with exceptional interpersonal skills and relationship-building talent.
Proactive in pursuing solutions and demonstrating ownership and accountability.
Adaptable to fast-paced work environments, able to prioritize and maintain quality.
Familiarity with tools such as ClickUp, Asana, Monday.com, Google Analytics, Google Search Console, Google Business Profile, Slack, Google Meet, and Google Workspace is advantageous.

Benefits

Fully remote work arrangement with flexibility.
Attractive monthly salary range of 1800 to 2300 USD.
Engagement with a diverse range of small business clients enhancing your professional portfolio.
Exposure to key areas like digital marketing strategy, SEO, and client success initiatives.
Prospects for professional development within a digital marketing framework.
Ability to gain expertise in cutting-edge marketing software and AI-driven technologies.
A collaborative and supportive team culture promoting growth and learning.
Flexible working environment focused on output and client impact.

Additional Information

This role is managed by a partner company based in Germany, which handles all applications and further recruitment stages. The hiring company will conduct final interviews and assessments.

Strict data privacy policies are adhered to during the recruitment process including GDPR compliance. AI-based tools support the preliminary screening and review of applications but do not replace human decision-making.

Account Manager - Digital Marketing Agency (Remote, Germany)