Account Management Executive

About Wolt

Wolt builds technology that makes neighborhoods more enjoyable, straightforward, and financially rewarding. Founded in 2014 with restaurant food delivery, the company has since expanded into delivering almost anything and now operates in more than 500 cities across 30 countries. In 2022, Wolt joined forces with DoorDash, and the combined business continues to scale internationally.

Life at Wolt is fast-paced and demanding, but also highly energetic and rewarding. Team members are expected to learn quickly, deliver at a high pace, and take on meaningful challenges. This role is a strong fit for someone who is self-driven, ambitious, and enjoys working in an entrepreneurial environment.

Role Overview

Wolt is looking for an experienced, strategic Account Management Executive with a strong service-first mindset and an analytical approach. The position offers a varied and challenging opportunity within one of Europe’s fastest-growing companies.

What You Will Do

You will be part of the Account Management team, which plays a central role in ensuring success for existing restaurant partners and for Wolt in Germany. As the company grows in scale and scope, the account management function is expanding to match that growth.

• Manage your own portfolio of restaurant partners after onboarding and take ownership of the full post-onboarding relationship.
• Review portfolio performance closely and carry out regular checks on quality and partner satisfaction.
• Reach out to restaurant partners by phone and maintain ongoing contact.
• Provide analytical after-sales support to help improve merchant performance.
• Build strong relationships through consistent and clear communication.
• Track and report on account status.
• Introduce new services and marketing campaigns to existing partners.
• Act as a key communicator between Operations and restaurant partners.
• Work closely with the Marketing team to plan and run campaigns together with restaurant partners.
• Continuously analyze the local market.
• Monitor competitor activity and share observations internally.

What We Are Looking For

• Fluency in German and conversational English.
• At least 2 years of experience in account management, sales, project management, customer support, consulting, or marketing.
• Ability to deliver results in a fast-moving environment.
• Strong verbal and written communication skills, with the ability to build relationships and adapt tone to different audiences.
• Solid understanding of sales principles and the ability to deliver an excellent partner experience.
• Good time management and a practical, solution-oriented mindset.
• Strong ownership and a proactive approach to work.
• Familiarity with analytical dashboards such as Looker or Power BI, or with data-driven decision-making.
• Advanced skills in Microsoft Excel or Google Sheets.

What We Offer

• A dynamic workplace inside a fast-growing technology company with a startup-style mindset.
• The opportunity to make a real impact on the growth and success of retail partners.
• A collaborative, supportive, and inclusive team culture that values innovation and continuous improvement.
• Opportunities for both personal and professional development within a global organization.

Hiring Process

After your application has been reviewed by a Talent Acquisition Partner and you are found to meet the required criteria, you will be invited to the following steps:

• Introductory conversation to get to know each other.
• Discussion with your potential manager.
• Case study to demonstrate why you are the best fit for the role.
• Final conversation to confirm mutual fit.

Diversity and Inclusion

Wolt is committed to building and empowering a more inclusive community across the company, the industry, and the cities it serves. The company hires and develops diverse teams with a wide range of backgrounds, experiences, and perspectives, believing that innovation thrives when everyone has a seat at the table and access to the tools, resources, and opportunities needed to succeed.