Account Executive, SMB - French Speaking

Company overview

Docusign helps organizations turn agreements into action. More than 1.5 million customers and over a billion people across 180+ countries rely on its solutions to speed up business processes and make everyday work simpler. Through its Intelligent Agreement Management platform, Docusign helps businesses capture and use agreement data that would otherwise remain locked inside documents, connecting it with core business systems and reducing lost time, cost, and opportunity. The company is widely known for its leadership in e-signature and contract lifecycle management.

Role summary

This Account Executive role is a high-impact position that blends relationship building with revenue growth. The successful candidate will bring proven experience in a SaaS environment and a strong ability to grow existing accounts. The role suits someone who thrives in a fast-moving, technology-led setting while managing a large portfolio of clients. It is an individual contributor position reporting to the Manager, SMB.

Key responsibilities

• Engage current Docusign customers in a structured and proactive way to strengthen relationships and identify new opportunities to increase revenue through broader use of the platform.
• Assess sales opportunities using Docusign’s sales approach and success criteria, including account fit and qualification standards.
• Communicate Docusign’s value in the context of the client’s business needs and connect product benefits to business outcomes.
• Grow adoption beyond the initial implementation by identifying fresh opportunities, recommending relevant solutions, and upselling products, services, and partner offerings.
• Handle sales order processing and support customer onboarding.
• Coordinate customer requests with internal teams such as professional services, training, product management, and marketing.
• Encourage customers to participate in, or speak at, Docusign and partner events.
• Prepare accurate and timely reports and forecasts for management.
• Build strong working knowledge of Docusign products and services.
• Keep CRM records current with account details, leads, and follow-up activity for assigned customers.
• Own customer loyalty efforts and act as an internal champion and escalation point when issues arise.

Requirements

• Strong fluency in both English and French.
• Background in consultative selling and account management, ideally within a SaaS business model.
• Hands-on experience with sales automation tools such as Salesforce.com, along with Microsoft Word, PowerPoint, and Excel.
• A history of consistently meeting or outperforming individual sales goals is preferred.
• Experience delivering services or consulting work is a plus.
• Comfort managing a large number of active client relationships at the same time.
• Ability to spot opportunities for improving a client’s business processes and recommend practical changes.
• Flexibility to adapt quickly to change and prioritize work effectively.
• Capability to work collaboratively within a team and independently when needed.
• Excellent spoken and written communication skills, with the ability to engage stakeholders across all organizational levels.
• BS/BA degree preferred.

Work arrangement

This is a hybrid role. Employees are expected to split time between the office and remote work, with office access required. The standard expectation is at least 2 days per week in office, though this can vary by team. Docusign may adjust the designation based on business needs and local legal requirements.

Life at Docusign

Docusign says it is focused on building trust and making work, business, and community life more agreeable. The company emphasizes honesty, listening, equal opportunity, open exchange of ideas, and giving employees the chance to do meaningful work they can take pride in.

Accommodation and support

Docusign provides reasonable accommodations for qualified individuals with disabilities during the application process. Accommodation support is also available for religious needs. If applicants face technical problems or other issues while applying, they can contact the Talent organization for assistance.

Additional information

An applicant and candidate privacy notice is referenced in the source material.