Account Executive - Personal Lines - Cork

Role overview

This position sits within the Personal Lines area and is based in Little Island, County Cork. The role focuses on managing renewals, amendments, account updates, claims-related coordination, and client communication while supporting cross-selling and upselling activity across the full range of personal lines products.

Sales and activity management

• Work flexibly across all Personal Lines teams to support renewals, policy amendments, cross-selling, and upselling across product lines.
• Use strong negotiation and sales ability to help achieve activity and retention goals.
• Handle renewals and client retention in line with agreed targets and compliance standards.
• Complete mid-term changes, renewals, account entries, claims liaison, and correspondence end to end.
• Keep all client files fully updated in Relay.

Customer relationship management

• Support clients across departments by managing renewals, mid-term alterations, and queries related to personal lines products.
• Take ownership of work quality, accuracy, and attention to detail in every task.
• Respond to internal and external requests promptly and efficiently.

Team collaboration

• Develop positive working relationships across Arachas teams and collaborate to meet collective targets and objectives.

Compliance

• Ensure all activities are carried out in line with required compliance standards.

Requirements

• APA qualification is required.
• CIP is preferred.
• Previous experience in a fast-moving environment is necessary.
• Working knowledge of Relay would be an advantage.
• Strong organisation skills with the ability to prioritise, multitask, and manage daily workloads.
• Excellent written and verbal communication, with strong interpersonal skills for dealing with both colleagues and customers.
• High level of accuracy and attention to detail.
• Ability to identify issues and solve problems effectively.
• Comfortable working in a collaborative, dynamic team setting.
• Willingness to adapt to change and work in a fast-paced environment.
• Ability to take on ad hoc duties when required.

Person specification

• A proactive, positive mindset and openness to rapid change as the business continues its digital transformation.
• Ability to manage priorities and adjust quickly when unexpected situations arise.
• Strong personal organisation, with a structured approach to managing time and resources.
• Commitment to ongoing professional development.
• A customer-first approach aligned with the company culture.