Account Director / Client Services & Delivery Lead

About the Role

We are seeking a seasoned Account Director / Client Services & Delivery Lead who excels in a dynamic agency setting. This pivotal position involves acting as the chief strategic consultant for key clients while overseeing the seamless delivery of numerous accounts. The role demands balancing client leadership, project execution, operational efficiency, and revenue growth.

Key Responsibilities

• Maintain and deepen executive-level client partnerships as the main strategic advisor.
• Steer delivery operations across multiple ongoing retainer engagements from initial planning to final execution.
• Oversee coordination among diverse teams specializing in Digital Marketing, SEO, Paid Media, Web Development, Design, Email, and CRM.
• Manage project scope, prioritize tasks, control timelines, budgets, and allocate resources effectively.
• Enhance internal procedures and streamline operational workflows to boost efficiency.
• Ensure all client outputs maintain consistent, high-quality standards.
• Spot and develop opportunities for account expansion, aiding client retention strategies.
• Collaborate closely with agency leadership to support operational scaling initiatives.

Qualifications & Requirements

• Minimum of 5 to 10 years’ experience within digital marketing, advertising, or creative agency environments.
• Demonstrated success managing enterprise-level or mid-market client accounts.
• Proven ability to lead multifunctional digital teams.
• Strong skills in project and delivery management.
• Exceptional capabilities in stakeholder engagement and communication at executive levels.
• Comfortable discussing topics across SEO, Paid Media, Content Marketing, Web Development, Email Marketing, and Analytics.
• Familiarity with project management tools such as Asana, ClickUp, Monday.com, Jira, or equivalents.
• Availability to operate during U.S. Central Time business hours.