Account Director, Australasia - New Zealand

Role overview

This position is a commercially focused leadership role covering key client accounts across Australasia. The role centres on strengthening partnerships, expanding demand, improving conversion, and contributing directly to revenue growth through collaboration with clients and hotel teams. It is well suited to someone who enjoys strategic relationship management, account expansion, and visible commercial ownership.

Key responsibilities

• Take ownership of a portfolio of major accounts and develop strong, lasting client relationships supported by clear account plans.
• Create new business opportunities while increasing revenue and share of business from current customers.
• Work closely with hotel sales teams to assist with conversion activity and commercial negotiations.
• Analyse market trends and performance data to inform account direction and broader business decisions.
• Represent the business at industry functions and help strengthen its profile and reputation in the market.

Requirements

• A degree or diploma in Business, Marketing, or Hospitality Management is required.
• Substantial experience managing important accounts and generating new business in sales or commercial environments.
• Demonstrated capability in negotiation, influence, and relationship building with clients.
• Sound knowledge of revenue planning, forecasting, and commercial performance tracking.
• Strong communication and presentation skills, including confidence in representing multiple properties.

Workplace and employment details

This is a full-time role based in Auckland, New Zealand, with a hybrid working approach that combines office and remote work. The company emphasises flexibility, collaboration, and balance, with leaders and teams deciding how collaboration works best for the role.

Benefits and culture

The organisation offers a broad benefits package designed to support wellbeing and work-life balance. Benefits mentioned include hotel room discounts across its properties, recharge days, volunteering days during the year, and support through a wellbeing framework focused on health, lifestyle, and workplace needs. The culture is described as inclusive, supportive, and focused on growth, belonging, and making a difference.

Equal opportunity statement

The employer states that it provides equal employment opportunities and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other legally protected characteristics. It also highlights a culture built on trust, support, acceptance, and inclusion for people from different backgrounds and perspectives.

Additional note

Applicants who do not meet every listed requirement are still encouraged to consider applying if they believe they are a strong fit for the role.