Account Coordinator (Rental Sales)

Job Summary

The Account Coordinator will manage rental sales orders from the first inquiry through completion. This role involves communicating with clients by email and phone, preparing tailored proposals, and responding promptly and accurately to questions so customers can secure all items needed for their orders.

Work Schedule

This is a full-time position of 40 hours per week. The regular schedule is Monday through Friday, 8:30 AM to 5:00 PM.

Key Responsibilities

• Handle incoming order requests promptly and thoroughly through email and phone communication.
• Create detailed proposals suited to clients at different levels.
• Collect the information needed from clients to complete planning and coordinate the logistics for each order.
• Take part in weekly production meetings to address inventory gaps, quality concerns, and related issues.
• Support change order requests and updates.
• Build strong product knowledge in order to engage clients effectively and identify opportunities to recommend additional items.
• Work with other teams to set up showroom products so clients can view selected items in person.

Skills and Qualifications

• Strong conflict management abilities to handle pre-order and post-order concerns such as delivery questions, returns, damages, and changes.
• Comfort using technology and managing multiple browsers, tabs, tools, and screens at once.
• Persuasion and sales skills to support suggestive selling and help achieve revenue goals.
• Excellent organization and time management skills for a fast-moving environment.
• Strong verbal and written communication abilities.
• Experience working with Google Office Suite.
• At least 2 years of experience in an administrative sales role or a similar position.

Additional Information

The company environment is described as fast-paced and focused on proactive team members who can build systems, set priorities, and stay adaptable while the business continues to grow.