Academic Specialist with ITM at Navi Mumbai

About ITM Group of Institutions

Established in 1991, ITM Group of Institutions is a prominent leader in India's higher education landscape, offering diverse programs in management, health sciences, design, hospitality, and engineering across multiple campuses including Navi Mumbai and Mumbai. They prioritize academic excellence, industry relevance, and comprehensive development.

The institution values its workforce as its greatest strength, fostering a collaborative, inclusive environment that promotes continuous learning, innovation, and work-life balance. ITM encourages initiative, ownership, and professional growth, emphasizing that the success of their people ensures student success.

Role Overview

The position requires an analytical and process-oriented individual to lead operational efficiency, governance, auditing, and interdepartmental coordination. Key duties include creating scalable frameworks, ensuring adherence to processes, spearheading continuous improvements, managing student referral and scholarship schemes, and conducting quality audits aimed at improving institutional effectiveness and stakeholder satisfaction.

Key Responsibilities

• Address and resolve operational challenges, escalations, and process bottlenecks promptly across various departments.
• Develop, establish, and oversee SOPs, operational frameworks, and governance protocols.
• Drive initiatives focused on process optimization, automation, and standardization to boost operational effectiveness.
• Oversee student referral processes end-to-end, including verification, payment handling, compliance, and issue escalation.
• Create and maintain MIS reports, dashboards, and analytical tools to inform decision-making.
• Keep centralized repositories up-to-date with SOPs, policies, forms, and operational documentation.
• Collaborate across teams such as Admissions, Finance, Academics, Placements, and Administration, as well as external partners, to ensure smooth operations.
• Design, monitor, and manage scholarship policies, budgets, utilization, and compliance requirements.

Qualifications

• Bachelor's degree required; Master's degree or MBA preferred.
• Experience in areas such as Operations, Quality Assurance, Process Excellence, Auditing, or Program Management.

Additional Information & Benefits

• Work Timing: General shift from 9:30 AM to 6:00 PM.
• Employee benefits include 3 paid leaves each month, Provident Fund contributions, medical insurance coverage, and gratuity.
• Location: Navi Mumbai campus.