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- 1
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- 3週間
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- 在任中
- 資格
- Candidates with prior experience in holiday home reservations are preferred; English proficiency is required, and knowledge of additional languages is an advantage.
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仕事内容
Role overview
Oia Properties is looking for a meticulous and self-driven Senior Reservations Executive to oversee online property listings and reservation activity across major booking channels. This role focuses on keeping listings accurate, handling bookings through a Property Management System (PMS), coordinating with guests, and working with the operations team to support a seamless stay experience while improving occupancy and revenue.
What you'll do
- Maintain and update property profiles on platforms such as Airbnb, Booking.com, and other similar booking channels.
- Set up and manage listings within the PMS and online distribution tools, ensuring descriptions and selling points are compelling and accurate.
- Use reservation and availability systems such as RMS, Hostfully, and Hostaway to track bookings, reporting, and inventory.
- Apply yearly pricing calendars based on seasons, local events, and other demand drivers.
- Adjust pricing strategically using demand patterns, seasonal shifts, and market conditions to improve revenue.
- Communicate with guests before arrival, during the stay, and after departure to provide strong service and timely support.
- Share guest information, special requirements, and stay details with the operations team.
- Handle booking changes, cancellations, extensions, and special requests promptly and accurately.
- Keep calendars synchronized, information current, and listings aligned with company standards.
- Prepare simple performance and occupancy reports whenever needed.
Requirements
- Previous experience as a Reservations Specialist in the Holiday Homes sector is preferred.
- Practical knowledge of Airbnb, Booking.com, and PMS-based reservation workflows.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to manage several listings and tasks at the same time without losing accuracy.
- Exposure to pricing strategy and revenue improvement methods is an added advantage.
- Careful attention to detail, along with solid troubleshooting and follow-through.
- Good command of English; additional languages are beneficial.
Additional information
This is a full-time, on-site position based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.