Retail Sales Travel Consultant - Townsville Stocklands, QLD

About the Role

Transform your passion for travel into a fulfilling career with Flight Centre. As a Sales Travel Consultant, you will engage with customers to craft personalized travel experiences, handling all aspects from flights to accommodations and tours. This position is full-time and based in our retail store in Townsville Stocklands, Queensland, operating on a rotating roster across seven days.

Key Responsibilities

• Provide on-site customer service, assisting clients in planning and booking comprehensive travel itineraries via face-to-face, phone, or email communication.
• Meet and strive to exceed individual KPIs and sales goals by offering a full range of holiday services including flights, accommodation, car hire, tours, travel insurance, cruises, and transfers.
• Grow and maintain a loyal customer base, serving both repeat and new clients with diverse travel needs from domestic trips to international vacations.
• Offer expert advice on travel-related inquiries such as visa requirements, optimal travel times, packing tips, dining options, and travel warnings.
• Benefit from a base salary complemented by an unlimited commission structure, earning a percentage of every booking.

Candidate Profile

• Experienced traveler with multiple international destinations visited and a passion for sharing travel knowledge.
• Strong organizational skills including effective note-taking, calendar management, and prompt communication.
• Ability to perform under pressure, managing busy periods with customers, phone calls, and emails while meeting sales targets.
• Warmth, enthusiasm, and an engaging personality that encourages customers to choose your service.
• Technologically adept, capable of navigating various complex systems simultaneously to find the best travel options.

Benefits and Opportunities

• Guaranteed wage boost to a $65,000 equivalent during the initial 90 days for learning and development.
• Average first-year earnings around $70,000, with senior roles earning up to $100,000 and team leaders $138,000 annually including superannuation and penalty rates.
• Access to substantial travel discounts, sponsored familiarisation trips worldwide, and a clear path for promotion within a global network.
• Participation in vibrant company culture events such as Reward & Recognition gatherings, Global Gathering, and EOFY celebrations.
• Opportunity to earn Certificates III & IV in Travel & Tourism free of charge through Australian Apprentice Training, with potential financial support for study.
• An inclusive, supportive workplace embracing individuality and promoting Aboriginal and Torres Strait Islander cultural safety through a Reconciliation Action Plan.

Additional Information

Flight Centre values diversity and provides equal employment opportunities regardless of race, color, religion, gender identity, sexual orientation, disability, veteran status, or any other protected status. Applicants will be contacted by a recruitment professional for a 15-minute phone interview upon selection.