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仕事内容
Job Overview
Cognizant is seeking a Remote Desktop Support Engineer to join their team in Chennai, India. This role involves delivering remote technical assistance, focusing on ITSM processes, Hardware troubleshooting, and utilizing Service Now for issue tracking and resolution. The opportunity requires effective communication skills and the ability to work within rotational shifts, including night hours.
Key Responsibilities
- Provide remote technical support with excellent communication skills.
- Utilize ITSM principles for effective incident management.
- Troubleshoot hardware-related issues efficiently.
- Operate the Service Now tool for managing service requests.
Requirements
- Graduation degree or equivalent.
- Knowledge of ITSM processes and hardware troubleshooting.
- Experience with remote support and Service Now tool usage.
- Ability to work rotational shifts, including night shifts.
- Immediate joining preferred; notice period up to 30 days acceptable.
- Position located in Chennai; candidates must be willing to work onsite.
Additional Information
- Shift timings follow a rotational pattern with night shifts included.
- Notice period ranges from immediate availability up to 30 days.
- Employment location strictly Chennai, India.