Policy Processing Assistant

Job Overview

As a Policy Processing Assistant, you will support the efficient handling of policy fulfilment across all commercial insurance lines. Your role includes ensuring timely processing, accuracy of policy documents, and adherence to established SOPs and compliance guidelines.

Key Duties

• Assist in processing policies across various commercial lines efficiently.
• Manage a portfolio to meet policy fulfilment targets within specified turnaround times.
• Maintain accuracy and compliance in all policy documentation and workflows.
• Contribute to the development and support of new business processes and workflows.
• Participate in User Acceptance Testing (UAT) activities as needed.
• Execute additional assignments and ad hoc projects as required.
• Identify, evaluate, and mitigate business and regulatory compliance risks responsibly.
• Stay informed on industry regulatory developments, emerging threats, and new technologies to help safeguard the organization.
• Highlight potential risks early and share best practices in risk management with the team.

Candidate Profile

• Holds a degree or equivalent industry-related qualification.
• Possesses 3 to 5 years relevant experience in group insurance, employee benefits, or account management.
• Exhibits strong interpersonal skills and can build effective relationships.
• Energetic, service-driven, and focused on delivering excellent customer experiences.
• Adaptive and resilient with the ability to work independently under pressure.
• Demonstrates strong soft skills conducive to long-term relationship building.
• Maintains high integrity, accountability, and a positive team-oriented approach.
• Proactively initiates process improvements and embraces changes with openness.

Success Factors

• Consistently model and promote organizational Core Values in daily tasks and interactions.
• Exemplify integrity and accountability in responsibilities.
• Drive initiatives for continuous improvements and adapt to changes effectively.
• Manage compliance risks with proactive mitigation strategies.
• Keep current with industry trends and regulatory requirements, identifying risks to protect company interests.

About the Company

Established in 1908, Great Eastern is a leading and trusted insurer in Singapore and Malaysia with a strong market presence in Indonesia and Brunei. The company manages over S$100 billion in assets, serving more than 16 million policyholders. It operates through multiple distribution channels including tied agencies, bancassurance, and financial advisory. Great Eastern consistently holds strong credit ratings from S&P and Moody's and is part of OCBC, one of Southeast Asia's largest and most stable financial institutions.

Additional Information

Work location is based at SG-GE Changi, Singapore. The company does not accept unsolicited resumes from recruitment agencies and will not be responsible for fees related to such submissions.