Patient Scheduler II - Remote

Job Overview

As a Patient Scheduler II, you will be responsible for managing patient scheduling and pre-registration activities in a timely, courteous, and professional manner. This role involves handling appointment bookings, procedures, tests, and other service scheduling across multiple service lines within Essentia Health. You will interact with patients via phone for appointment coordination, follow-ups, and referral work queues, while maintaining accurate data entry in electronic health records.

Key Responsibilities

• Identify, register, and schedule patients including obtaining necessary signatures and documents.
• Support various Population Management, Chronic Disease Management, and ACO initiatives by managing patient registries and conducting outbound calls.
• Perform full pre-registration for patients by verifying guarantor information and insurance eligibility.
• Coordinate scheduling for ancillary services, procedures, and labs.
• Manage incoming calls and referral queues; handle ticket scheduling efficiently.
• Accurately document patient information directly into the electronic health record during interactions.
• Collaborate with clinical and support teams to optimize patient care and customer service.
• Perform additional clerical duties as assigned.

Qualifications

• At least 1 year of clinical healthcare experience, or
• Minimum of 1 year as a Patient Scheduler I, or
• 1 year experience working in a contact or call center environment.

Benefits

Essentia Health offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance. Supplemental benefits are also available to suit various needs. Employees have access to a 401(k) plan with employer contributions, training opportunities, tuition reimbursement, and educational programs. Flexible scheduling, ample time off, and wellness resources are provided to support overall well-being. Benefit eligibility may vary; employees are encouraged to refer to benefit summaries or contact HR for details.

Additional Information

• Work Location: Business Service Center
• Shift Type: Day/Evening rotation
• Hours: 80 hours per pay period (typically Days shifts)
• Compensation: $20.28 to $29.44 per hour
• Union Representation: DC USWA Main & Neighborhoods (DCUMN)
• Full-time equivalent: 1.0
• Weekend work: Not required
• Call obligations: Yes