Language Operations Lead - 12 Month Contract

About the Role

Electronic Arts (EA) offers an exciting opportunity as a Language Operations Lead on a 12-month contract based in Galway, Ireland, with a hybrid work arrangement requiring three days per week onsite in Galway or Guildford, UK. The role reports directly to the Senior Manager of Content Design & Localization and is crucial for managing the operational model that plans, prioritizes, routes, measures, and enhances language support services across Fan Care.

Responsibilities

• Oversee language support within Self-Service and other customer support functions to ensure localization effectively serves player and market demands.
• Collaborate closely with Localization, Fan Care, and Self-Service teams to set priorities and produce superior localized player experiences.
• Make strategic decisions on the utilization of human translation, machine translation, AI-assisted tools, or combinations thereof to optimize speed, quality, and cost-effectiveness.
• Assess performance data spanning languages, regions, and channels to produce insightful and actionable recommendations.
• Spot and leverage opportunities to enhance language coverage, cultural relevance, terminology, and tone at regional levels.
• Facilitate early involvement of localization in planning for new and ongoing player-facing projects.

Qualifications

• Minimum five years’ experience in localization, customer support operations, program or content management.
• Proven experience in managing localized content, multilingual initiatives, or localization processes at scale.
• Strong expertise with translation workflows, vendor relations, and AI-enhanced translation technologies.
• Demonstrated capability in designing scalable workflows, budget management, KPI analysis, and collaboration with senior leaders.

Preferred Qualifications

• Bachelor’s degree in localization, linguistics, project management, or operational fields.
• Familiarity with AI assessment, translation management systems, or multilingual quality assurance frameworks.
• Experience in supporting player service or digital customer experience in gaming or technology sectors.

About Electronic Arts

EA is recognized globally for its diverse portfolio of games and dynamic work environments. It fosters creativity, resilience, and curiosity. EA encourages a culture that supports growth, learning, and innovation, paired with comprehensive wellness programs addressing physical, emotional, financial, career, and community health. Benefits may include healthcare, mental health support, retirement plans, paid leave, family support, free games, among others.

Equal Opportunity

Electronic Arts commits to being an equal opportunity employer that considers all applicants fairly without discrimination based on race, gender, age, disability, or any other legally protected status. The company also provides accommodations for qualified individuals with disabilities in line with relevant legislation.