- 経験
- 2～3歳
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3週間前
- 作業モード
- 在任中
- 教育
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field
- 資格
- Professionals with the required IT support background, bilingual Arabic-English fluency, and the stated educational and technical qualifications can apply.
- 再開する
- 応募必須
勤務地
仕事内容
Role overview
This position is for an IT Support Specialist at level 1 who will help keep daily technology operations running efficiently and provide frontline support to end users in Qatar.
What you will do
- Handle first-level IT issues related to hardware, software, basic networking, and account access, and work toward timely resolution.
- Record every support request in the ticketing system, including the Symphony integration referenced in CL-03, CL-04, and the integration sheet.
- Pass unresolved or complex cases to the IT Helpdesk Supervisor for further action.
- Assist users with login difficulties, application failures, and problems involving printers or other peripherals.
- Carry out basic troubleshooting for telephony and softphone-related concerns.
- Support the onboarding of new employees by helping with account access and workstation setup alongside the relevant teams.
Requirements
- A diploma or bachelor’s degree in IT, Computer Science, or a similar discipline is required.
- At least 2–3 years of experience in IT helpdesk or technical support is expected.
- Preferred certifications include ITIL Foundation, CompTIA A+, and Microsoft 365 Fundamentals.
- Applicants must be fluent in both Arabic and English, as bilingual ability is mandatory.
- Strong practical knowledge of Windows troubleshooting, Microsoft Office support, basic networking, Active Directory user administration, and VoIP/telephony systems is needed.
Additional information
The role is based in Qatar and is intended for an on-site full-time arrangement.