IT Support Specialist (L1)

Role overview

This position is for an IT Support Specialist at level 1 who will help keep daily technology operations running efficiently and provide frontline support to end users in Qatar.

What you will do

• Handle first-level IT issues related to hardware, software, basic networking, and account access, and work toward timely resolution.
• Record every support request in the ticketing system, including the Symphony integration referenced in CL-03, CL-04, and the integration sheet.
• Pass unresolved or complex cases to the IT Helpdesk Supervisor for further action.
• Assist users with login difficulties, application failures, and problems involving printers or other peripherals.
• Carry out basic troubleshooting for telephony and softphone-related concerns.
• Support the onboarding of new employees by helping with account access and workstation setup alongside the relevant teams.

Requirements

• A diploma or bachelor’s degree in IT, Computer Science, or a similar discipline is required.
• At least 2–3 years of experience in IT helpdesk or technical support is expected.
• Preferred certifications include ITIL Foundation, CompTIA A+, and Microsoft 365 Fundamentals.
• Applicants must be fluent in both Arabic and English, as bilingual ability is mandatory.
• Strong practical knowledge of Windows troubleshooting, Microsoft Office support, basic networking, Active Directory user administration, and VoIP/telephony systems is needed.

Additional information

The role is based in Qatar and is intended for an on-site full-time arrangement.