International BPO Executive

Overview

This role is designed for graduates and freshers with less than one year of experience, particularly valuing experience in BPO sectors. The candidate must be under 45 years of age and demonstrate strong communication and computer skills.

Job Responsibilities

• Deliver outstanding customer service by thoroughly following up with clients to meet their needs and ensure commitments are honored.
• Communicate effectively both verbally and in writing, with a clear, structured, and polite style.
• Handle customer interactions with a friendly, positive attitude and efficiently manage difficult or irate customers.
• Investigate customer problems and offer systematic solutions, collecting pertinent information as needed.
• Escalate customer issues correctly and professionally while maintaining high productivity and quality standards.
• Use departmental tools and resources appropriately to document customer interactions and provide prompt responses.
• Identify trends and propose potential solutions to relevant personnel.
• Support various operational duties as assigned to enhance customer satisfaction.

Candidate Requirements

• Graduation degree required; any stream applies.
• Age limit below 45 years.
• Prior experience in BPO preferred, with fresher candidates accepting under 12 months of experience weighted accordingly.
• Excellent voice communication with an upbeat, professional interaction style.
• Basic computer skills and proficiency in MS Office (Word, Excel, PowerPoint) and current operating systems.
• Typing speed of minimum 20 words per minute with at least 80% accuracy.

Preferred Competencies

• Customer-focused approach with responsibility for ensuring customer expectations are met.
• Strong organizational communication skills, including effective live written communication.
• Problem-solving capability using systematic methods.
• Interpersonal skills that foster positive interactions and respect for diverse individuals.

Additional Information

• Job location is Bangalore, Electronic City area.
• Transportation to and from the workplace will be provided on both sides.
• The role includes use of cloud-based tools for managing customer accounts and policy research, aligned with Amazon.com's focus areas.
• The selection involves multiple interview rounds including screening, typing test (min 20 WPM & 80% accuracy), CEFR C1 level exam, operations round, and HR discussion.