Customer Relationship Executive - Telecalling

About the Role

We are seeking a Customer Relationship Executive specialized in telecalling to join our team in Pune, Maharashtra. This position involves maintaining and enhancing relationships with customers through professional communication and support.

Key Responsibilities

• Make outbound calls to both current and prospective clients to promote products and services.
• Respond to incoming customer calls and address queries promptly and courteously.
• Provide clear explanations about products, promotional offers, and company policies.
• Follow up with leads and maintain contact with existing customers to foster satisfaction.
• Collaborate with sales activities by generating leads and assisting in meeting sales goals.
• Log customer interactions, feedback, and follow-up actions accurately within the CRM or related systems.
• Address basic customer complaints directly or escalate more complex issues to relevant departments.
• Coordinate efforts with sales and support teams to ensure a seamless customer experience.
• Meet or exceed daily, weekly, and monthly calling and performance objectives.

Requirements

• Strong communication skills with an emphasis on telephonic customer interaction.
• Ability to explain products, offers, and policies clearly and professionally.
• Experience in handling customer queries and complaints effectively.
• Proficiency in maintaining records and using CRM software.
• Team-oriented attitude with capability to work towards sales targets and collaboration with various teams.

Perks and Benefits

• Monthly salary range from 12,000 to 35,000 INR based on performance and experience.