Front Office Agent (m/w/d)

About the employer

Essendi operates this hotel and is the direct employer. The ibis Düsseldorf Hauptbahnhof has recently gone through a strong turnaround: performance has improved significantly, rooms have been modernized, and the property has moved from 2 stars to 3.5 stars. The team is still building on that progress and is looking for people who want to help shape the next phase from the front line.

As part of the ibis brand and the wider Accor network, the role comes with a range of benefits such as reduced stays in hotels worldwide and discounts with many partner brands.

Role summary

You will be one of the first and last people guests interact with during their stay. In this 166-room hotel, you will help ensure a smooth, welcoming experience from arrival to departure. The position reports to the Front Office Manager.

Key duties

• Welcome guests, manage arrivals and departures, and make the check-in and check-out experience as smooth as possible.
• Act as a helpful host by answering questions, sharing local tips about Düsseldorf, and finding practical solutions for guest concerns.
• Handle reservations as well as incoming email and phone enquiries in a dependable manner.
• Support the small bar located at reception by serving simple drinks and preparing light snacks; this is not a cocktail-focused bar, so the work remains varied.
• Keep front desk operations running efficiently and coordinate closely with colleagues across all departments.

What you should bring

• A genuine enjoyment of guest interaction and a warm, welcoming personality.
• Experience is welcome but not mandatory; career changers from retail, hospitality, or service roles are also encouraged to apply.
• Confident spoken and written German and English; additional languages are an advantage.
• The ability to stay calm, friendly, and organized during busy periods.
• Strong teamwork and a dependable working style.
• Willingness to work early and late shifts, including weekends, as the hotel operates seven days a week. Night shifts are covered separately by night auditors.

What the employer offers

• A secure full-time position with an open-ended contract, starting immediately or by arrangement.
• 13th-month salary and statutory holiday pay.
• 30 days of annual leave.
• EUR 50 per month through the Essendi employee portal, for example toward the Deutschlandticket, plus a workplace directly at the central station for easier commuting.
• Meals provided during your shift.
• Heartist employee rates across the Accor portfolio worldwide, along with discounts from partners such as Nespresso, Apple, SIXT, and HelloFresh.
• Training and development through the Accor Academy, including during working hours.
• Clear opportunities to grow within the hotel and across the global Accor network.

Team and workplace

You will join a young, ambitious team that is highly motivated and led by a young, committed general manager. The hotel environment is continuously being improved, including the lobby and public spaces, and the company is looking for someone who wants to help guests at the front line and truly take ownership of the property.

Equality and inclusion

The employer describes itself as inclusive and committed to attracting, supporting, and developing talent from a wide range of backgrounds. What matters most is who you are and what you can contribute.

Application note

Applicants are invited to send their application documents by email to Sebastian.Hartmann@accor.com.