Customer Support Agent (English Speaking)

About the Role

This is a fully remote position based in Canada, where you will join a global support team dedicated to providing exceptional assistance to players across various games. You will serve as the initial point of contact for customer inquiries, ensuring prompt, clear, and helpful responses. Your role involves managing incoming emails and support tickets, focusing on resolving issues with high quality and ensuring player satisfaction. The work environment is international, remote-first, and emphasizes trust, autonomy, and collaboration. You will play a part in refining internal support procedures and enhancing the overall customer experience. This opportunity is ideal for individuals passionate about gaming who excel in a structured yet adaptable remote setting, working alongside a dedicated team focused on long-term game community engagement.

Accountabilities

• Act as the primary contact for customer inquiries, addressing emails and support tickets promptly and professionally.
• Efficiently investigate and resolve player issues while upholding high standards of service quality and empathy.
• Contribute to the ongoing enhancement of customer support workflows and internal operational processes.
• Collaborate with colleagues to ensure consistent communication and knowledge sharing within the support department.

Requirements

• A minimum of one year of experience in B2C customer support or a comparable client-facing role.
• Exceptional written and verbal communication skills in English.
• Proficiency in problem-solving, coupled with a service-oriented and customer-centric approach.
• Comfort and capability in working within a fully remote, international team setting.
• A strong interest in gaming is highly desirable.
• Demonstrated ability to manage time effectively and work autonomously with minimal oversight.
• Preference will be given to candidates located within or near the CET time zone.

Benefits

• A remote-first work environment fostering global team collaboration.
• Flexible working hours designed to support a healthy work-life balance.
• The chance to collaborate with colleagues from over 20 different countries.
• A flat organizational structure promoting a supportive and collaborative team culture.
• Access to online language learning courses (including English, German, French, Spanish, and others).
• A stable work environment within a long-standing gaming company, backed by the Embracer Group.

How Jobgether Works

Our AI-powered matching system ensures your application is reviewed swiftly, objectively, and fairly against the role's essential qualifications. The system identifies top-suited candidates, and this curated list is then forwarded directly to the hiring company. The hiring company's internal team manages all subsequent steps, including interviews and assessments.

We appreciate your interest and wish you success!

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