Customer Success Executive - Personal Loans
Bengaluru, Karnataka, India ・ フルタイム
最初に応募しよう
- 経験
- 1～3歳
- 給料
- INR 400,000 – INR 600,000 / year
- 求人情報
- 1
- 投稿済み
- 11時間前
- 作業モード
- 在任中
- 教育
- 卒業生であれば誰でも
- 資格
- Applicants must be graduates in any discipline.
- 再開する
- 応募必須
勤務地
仕事内容
About the Role
As a Customer Success Executive at Skillventory based in Bengaluru, you will be responsible for ensuring a smooth and exceptional customer experience throughout the personal loan disbursal process. Your goal will be to assist approved borrowers in successfully completing the final loan disbursal steps via telephonic and digital support.
Key Responsibilities
- Convert loan-approved customers into completed disbursals by guiding them through tele-assistance calls.
- Help customers navigate and complete digital procedures within the mobile application efficiently.
- Respond swiftly to callback requests and handle leads within predetermined Service Level Agreements (SLAs).
- Maintain and update accurate customer records on CRM platforms.
- Clarify product features, terms, and digital workflows in simple, understandable language.
- Work closely with Product, Technology, and Customer Support departments to troubleshoot and resolve customer issues.
- Collect and relay insights regarding customer behaviors, reasons for delays, and drop-off points to improve processes.
Candidate Requirements
- Graduation in any discipline is mandatory.
- Between 1 to 3 years of professional experience in inbound telesales, customer success, or direct customer-facing roles.
- Prior exposure to technology or financial services sectors is advantageous.
- Proficiency in English and Hindi languages for effective communication.
- Excellent communication and interpersonal skills coupled with an empathetic approach to customer service.
- Familiarity with CRM systems, calling dialers, and managing app-based customer journeys.
- Detail-oriented, ethical, and professional mindset with a service-first attitude.
What We Provide
- Significant ownership and accountability from the outset.
- Vibrant, fast-paced work culture focused on growth.
- Insightful experience in digital lending mechanisms and managing the customer lifecycle.
- Opportunities for continual professional growth and skill enhancement.
- A collaborative and supportive team environment.
Additional Details
Location: Bengaluru (Onsite)
Department: Customer Success / Tele-Sales / Customer Operations
Employment Type: Full-Time
Experience Preferred: 1-3 years
Salary Range: ₹400,000 to ₹600,000 per annum