Client Services Officer

Role Overview

This position involves delivering information, advice, and practical assistance regarding various social welfare and family law issues. The role covers multiple communication platforms including telephone, digital, and in-person interactions, ensuring thorough and precise documentation of all client engagements.

Key Responsibilities

• Manage client interviews efficiently to achieve swift resolutions and fulfill performance benchmarks.
• Participate in community outreach activities and provide ad-hoc advisory sessions, occasionally outside standard working hours.

Additional Information

The role is target-oriented requiring strong interview management skills to maintain control and deliver outcomes promptly.