Chief Executive Officer

About The Face Institute

The Face Institute, located in Edmonton, Alberta, is a premier medical aesthetics clinic renowned for its outstanding patient care, clinical expertise, and natural-looking cosmetic results. The clinic boasts a skilled clinical and administrative team, delivering advanced cosmetic procedures within a luxurious, patient-centered environment emphasizing quality, integrity, and innovation.

Role Summary

We are seeking a distinguished Chief Executive Officer (CEO) to guide all facets of the clinic’s operations beginning mid-September 2026. Reporting directly to the owners—who remain actively engaged in patient treatment—the CEO will assume full responsibility for leadership, strategic direction, day-to-day management, financial performance, organizational culture, and long-term growth of The Face Institute.

Key Responsibilities

• Provide executive leadership with strong professionalism, integrity, and accountability.
• Develop and implement strategic plans to advance the clinic’s vision and goals.
• Create and promote a culture centered on excellence, teamwork, ownership, and continuous development.
• Mentor and guide managers and department heads to build a top-performing team focused on exceptional patient care and business outcomes.
• Oversee daily clinic operations ensuring efficiency and compliance with healthcare and employment regulations.
• Enhance workflows, policies, and operational systems to improve productivity, service quality, and patient satisfaction.
• Direct all financial activities including budgeting, forecasting, KPI monitoring, profitability optimization, and vendor relations.
• Recruit, develop, and retain skilled personnel fostering accountability, collaboration, and professional growth.
• Collaborate with marketing teams to boost patient acquisition, retention, and clinic prominence in the medical aesthetics field.
• Champion a luxurious patient experience and uphold the clinic’s excellent reputation through continuous monitoring and improvement.

Qualifications and Experience

• Extensive senior leadership experience with a successful track record managing businesses generating $5 million or more in annual revenue.
• Demonstrated ability to enhance operational efficiency, profitability, and organizational culture.
• Strong financial expertise including budget management, forecasting, reporting, and KPI analysis.
• Proven leadership of multidisciplinary teams of 20+ members.
• Excellent communication, decision-making, and coaching skills with history of building accountable, high-performing teams.
• Strategic thinker with an aptitude for hands-on operational execution.

Preferred Background

• Experience in medical aesthetics, private healthcare, cosmetic or plastic surgery, dermatology, dentistry, ophthalmology, wellness, hospitality, luxury retail, or other premium service industries focused on exceptional client experiences.
• An MBA or equivalent executive education is advantageous.

Candidate Profile

• Inspirational leader who earns trust and inspires confidence.
• Financially astute and analytical.
• Decisive and accountable, comfortable with difficult decisions.
• Passionate about talent development and team building.
• Committed to continuous improvement and operational excellence.
• Entrepreneurial mindset with adaptability and solution orientation.
• Balances discussions on financial metrics, managerial coaching, operational problem-solving, and strategic planning.

Success Metrics

• Establish a robust, accountable leadership team.
• Enhance employee engagement, performance, and retention.
• Grow the cosmetic injector team to expand patient access, capacity, revenue while maintaining clinical excellence and patient satisfaction.
• Achieve defined financial and operational targets.
• Advance systems and operational efficiencies.
• Maintain superior patient satisfaction and positive online reputation.
• Improve marketing effectiveness and ROI.
• Foster a workplace culture emphasizing professionalism, accountability, and continuous enhancement.
• Operate the organization efficiently with minimal day-to-day owner involvement while aligning with long-term vision.

Compensation and Benefits

• Executive compensation ranging between $150,000 and $165,000 annually, incorporating performance incentives.
• Health and dental insurance coverage.
• Paid vacation entitlement.
• Leadership opportunity at one of Canada’s top medical aesthetics clinics.