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仕事内容
Job Overview
The position of Business Analyst II is available as a contract role with a duration of 12 months. The role is fully remote, based out of Kansas City, Kansas, focusing on supporting Oracle Health's invoicing and collections processes.
Key Responsibilities
- Lead efforts to manage Oracle Health's outstanding invoicing and collection activities.
- Facilitate weekly check-ins in collaboration with Customer Success Managers to verify invoice accuracy.
- Monitor payment statuses and maintain tracking of related action items.
- Drive process improvement initiatives by analyzing underlying tools, systems, and identifying core issues affecting customer experience.
- Manage workstreams and conduct customer discussions aimed at resolving root causes and optimizing end-to-end invoicing workflows.
- Focus on enhancing customer satisfaction by ensuring timely and accurate invoice processing.
Required Experience and Qualifications
- Experience in program management to coordinate the invoicing and collections activities effectively.
- Skills in process improvement to streamline and enhance invoicing workflows.
- Background in collections, preferably within the healthcare sector.
Additional Information
This Business Analyst role is specialized in Oracle Health invoicing systems, emphasizing customer-related financial processes and collaborative problem solving.