Administrator Housing Support

Role overview

This permanent Palmerston North position is a busy administration and coordination role within a customer-focused housing environment. It supports colleagues, customers, and wider community outcomes by keeping office operations organised, responsive, and efficient.

You will be one of the first people customers meet when they visit the office, helping to create a welcoming experience and directing them to the right support. The role also works closely with Housing and Wellbeing Support teams and involves a mix of communications, record management, scheduling, event support, and general office coordination.

The position suits someone who is adaptable, comfortable with technology, and able to thrive in a fast-changing workplace where priorities can shift quickly. You will need to use initiative, solve problems proactively, and contribute positively to both team performance and customer experience.

Key responsibilities

• Provide efficient administrative and coordination support to help the local office function smoothly.
• Act as a welcoming first point of contact for visitors and assist with customer enquiries.
• Support colleagues across customer-facing and wellbeing-focused teams with day-to-day administration.
• Manage communications, records, scheduling, and other office processes.
• Help organise events and contribute to the smooth running of office operations.
• Use technology and business systems effectively to work productively and improve processes.
• Identify opportunities to enhance how work is done and take initiative to resolve issues.
• Maintain accurate, high-quality work while handling changing priorities and competing demands.
• Exercise discretion, sound judgement, and confidentiality when handling information.
• Work collaboratively with the team to support positive outcomes for customers, whānau, and communities.

What you will bring

• Previous experience in an administrative role supporting several team members in a busy office.
• Strong planning and prioritisation skills, with the ability to manage multiple demands.
• Confidence using digital tools, systems, and new technology quickly.
• A proactive, self-starting approach with minimal supervision required.
• The ability to stay calm, think clearly, and respond well to unexpected situations.
• Flexibility, resilience, and comfort working in a fast-paced environment.
• High attention to detail and commitment to accurate work.
• Strong written and verbal communication skills.
• Good relationship-building skills with both customers and colleagues.
• Respect for confidentiality and the ability to use sound judgement.
• Cultural awareness, especially when engaging with Māori and Pasifika communities.
• A current, full, and clean New Zealand driver licence.

Benefits and support

This role comes with a competitive salary, five weeks of annual leave, flexible working arrangements, insurance cover, and a broader benefits package. The organisation also supports learning and development through on-the-job training, study opportunities, and secondments.

Employees are supported with wellbeing and work-life balance, along with opportunities to build a long-term career in a modernising organisation focused on better outcomes for tenants, customers, and communities.

Organisation values

The organisation is guided by three core values: Manaakitanga, meaning people at the heart; Mahi Tahi, meaning better together; and Whanake, meaning be bold. These values shape how the team works every day.

Application details

Applicants are directed to apply through the organisation’s careers website. All applicants, including current employees, must use the online process. For role-related questions, contact the recruitment email provided in the source listing.

Applications close at 11:55pm on Monday 13 July 2026. Applications may be reviewed as they are received, and suitable candidates may be progressed before the closing date, so early application is encouraged.

The organisation welcomes applicants from all backgrounds and is committed to inclusive and respectful working practices.

Location

Palmerston North, Manawatū-Whanganui, New Zealand.