Workers Compensation Specialist

About FedEx

FedEx is focused not only on delivering for customers across the globe, but also on shaping what comes next. With more than 500,000 team members worldwide, the company aims to create strong customer experiences through innovation, adaptability, and a culture of continuous improvement.

This is described as a long-term career opportunity in an environment that values growth, change, and progress. Team members are encouraged to bring curiosity, inventiveness, and an entrepreneurial mindset to help deliver better outcomes for customers, colleagues, and the planet.

The organization emphasizes empowerment, flexibility, and shared success, with a culture built around taking care of one another, doing good, owning strong results, driving the business forward, and building the future.

Role Overview

As a Workers Compensation Specialist based in Mascot, New South Wales, you will support injured employees, manage compensation claims, and help ensure cases are handled efficiently and in line with applicable laws and regulations. The position sits within a small and committed claims management team, and FedEx operates as a self-insured licensee under the Comcare scheme.

Key Responsibilities

• Support injured team members throughout the claims process and help manage cases proactively.
• Work with all involved parties to uncover barriers to recovery and return to work, then build and apply suitable claims strategies.
• Keep regular, constructive contact with injured employees and maintain collaborative relationships with all stakeholders.
• Decide claim liability and benefit entitlements in accordance with legislative obligations.
• Maintain records that are detailed, organized, and compliant.
• Partner with internal colleagues to ensure benefits are calculated and paid correctly under the law.
• Prepare and lodge reports for regulators and internal audiences as required.
• Review data to spot trends and suggest actions to reduce risk.
• Coordinate with Health, Wellness and Rehabilitation, HR, Legal, and Safety teams to help achieve the best possible outcomes.

What You Need

• Prior experience managing workers compensation claims, preferably within the Comcare scheme.
• Strong written and verbal communication abilities.
• Well-developed administrative and organisational skills, with careful attention to detail.
• Practical, unbiased problem-solving skills and a strong customer service mindset.
• Ability to work both independently and as part of a team in a fast-moving environment.
• Good time management and the flexibility to respond quickly to changing priorities.
• Comfort using MS Office and related software tools.

Benefits and Development

• Opportunities to progress through internal promotions, role changes, and cross-functional projects.
• Access to learning options such as professional courses, on-the-job training, leadership development, technical training, tutoring, coaching, and mentoring.
• Free in-house training and development programs, plus paid tuition assistance.
• Work-life balance support, including the possibility of a hybrid working arrangement.
• Health and wellness programs, employee assistance support, and recognition and rewards initiatives.
• Employee discounts on computers, electronics, health insurance, travel packages, and more.

Equal Opportunity Statement

FedEx is committed to building a diverse, equitable, and inclusive workplace. The company offers fair and respectful treatment to all applicants and team members, regardless of background or protected characteristics. Applications are encouraged even if a candidate does not meet every requirement listed, as they may still be the right fit for this or another role.

FedEx also states that it does not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status, or other protected characteristics under applicable laws. Reasonable accommodation is available for team members and third parties with physical or mental disabilities.

Candidate Mindset

The role suits someone who can think clearly, stay resilient when challenges arise, and go beyond expectations to get the work done. Employees are expected to take responsibility, solve problems smartly, and contribute in a way that supports the wider team and business.