Clearance Agent

Role overview

FedEx Australia is hiring a Clearance Agent in Matraville, New South Wales. In this role, you will help international imports and exports move through customs efficiently, accurately, and in line with regulatory requirements so deliveries arrive on schedule. The position also offers the chance to deepen your knowledge of customs compliance and international trade within a major global logistics business.

Key responsibilities

• Check and confirm the accuracy of customs paperwork such as invoices, packing lists, bills of lading, permits, and declarations.
• Complete and lodge customs declarations correctly and within the required deadlines.
• Work with customs officials and other regulatory authorities to support fast and compliant clearance.
• Coordinate with customers, freight forwarders, and internal teams to collect information, address clearance concerns, and reduce delays.
• Look into customs exceptions and compliance problems, then resolve them promptly.
• Keep records and supporting documents accurate and aligned with both legal and company standards.
• Stay current on updates to customs rules, trade agreements, and tariff obligations.
• Collaborate with Operations, Customer Service, and Sales to ensure a smooth customer journey.

What success in the role looks like

• Shipments are cleared quickly and accurately with minimal hold-ups.
• Strong working relationships are built with customers and regulatory contacts.
• Customs issues are handled proactively and without unnecessary delay.
• Documentation and compliance standards remain consistently high.
• Customer satisfaction is supported through reliable service delivery.

About you

The ideal candidate is methodical, comfortable solving problems, and able to perform well in a busy, deadline-driven environment. A strong customer orientation is important, along with the ability to work with multiple stakeholders and keep work accurate under pressure.

Candidate profile

• Background in customs clearance, freight forwarding, logistics, international trade, or a similar field.
• Sound understanding of customs regulations and compliance expectations.
• High attention to detail and a strong focus on accuracy.
• Effective communication and stakeholder management skills.
• Ability to balance multiple priorities and meet deadlines.
• Comfort using computers and Microsoft Office tools.
• Customer-first approach with solid problem-solving ability.

Equal opportunity

FedEx states that it is an equal opportunity and affirmative action employer. The company is committed to a diverse, equitable, and inclusive workplace and applies fair treatment practices while creating growth opportunities for all employees.

All qualified applicants are considered without regard to age, race, colour, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other legally protected characteristic.

About the company

FedEx is among the largest express transportation businesses in the world and is regularly recognised by Fortune as one of the world’s most admired companies. It serves customers across more than 220 countries and territories with transportation and business solutions, supported by a global team committed to delivering excellent service.

Company philosophy

The business follows its People-Service-Profit philosophy, which centres on looking after employees so they can deliver outstanding service to customers, supporting long-term profitability and reinvestment in people and the company.

Culture

FedEx places strong emphasis on culture and values, which it sees as a key reason for its long-term growth and success. The company believes its culture helps it stay distinct in a competitive global market and encourages innovation and high-quality service.