Telephone Operator - Arabic Speaker

Role overview

Millennium Al Barsha Hotel is looking for a Telephone Operator who can manage incoming calls with professionalism, speed, and a guest-first approach. The role is focused on creating a polished and welcoming experience for every guest interaction throughout their stay.

Key responsibilities

• Answer guest calls in a courteous, friendly, and professional manner.
• Coordinate with the relevant hotel departments so requests and calls are handled smoothly.
• Respond to guest questions politely and ensure service quality stays above expectations.
• Use the guest’s name when answering calls, following the hotel’s service standard.
• Stay informed about hotel facilities, services, and local attractions or offerings.
• Review and use guest profile information through the Opera guest profile system.
• Prepare long-distance call vouchers and enter the details correctly on the traffic sheet.
• Maintain the wake-up call sheet and ensure calls are placed on time and to standard.
• Keep the switchboard running efficiently by managing internal and external call transfers.
• Record and pass on messages for guests and management according to hotel procedures.
• Follow the organization’s environmental, health, and safety rules and standards.
• Comply with all company policies related to environmental, health, and safety practices.

Additional information

This position requires a customer-focused approach, strong telephone etiquette, and the ability to support smooth communication across hotel operations. Arabic language fluency is implied by the role title and is essential for the position.