Technical Support Advisor - International Chat Process
Bengaluru, Karnataka, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Fino a 1 anno
- Stipendio
- INR 350,000 – INR 450,000 / year
- Aperture
- 1
- Pubblicato
- 10 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Graduation Not Required
- Requisiti di ammissibilità
- Open to graduates and undergraduates with excellent English communication skills; freshers and candidates with up to one year of relevant experience can apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Rivera Manpower Services
Rivera Manpower Services specializes in delivering talent solutions across IT and non-IT sectors, having spent a decade partnering with businesses to enhance recruitment effectiveness by providing highly skilled professionals for specialized roles. Our expert teams leverage deep industry knowledge and a broad talent pool to match skills, roles, and cultures perfectly with the requirements of our prominent clients like Ernst & Young, Amazon, JP Morgan, DELL, Gallagher, and American Express.
Job Overview
We invite driven candidates eager to pursue a career in international technical support chat processes within leading multinational companies. Ideal applicants are confident communicators passionate about delivering excellent customer service in a dynamic, fast-paced setting.
Key Responsibilities
- Handle inbound and outbound international chat and voice interactions professionally.
- Efficiently resolve customer queries, complaints, and technical issues.
- Maintain accurate and detailed records of all customer interactions.
- Adhere strictly to operational procedures, compliance regulations, and quality standards.
- Collaborate with internal teams to escalate and resolve complex issues.
- Achieve performance goals related to service quality, resolution efficiency, and customer satisfaction.
Candidate Requirements
- Any graduate or undergraduate with excellent English communication skills.
- Open to working night shifts and rotating off days.
- Freshers or candidates with up to one year of experience in technical support chat processes are welcome.
- Good typing speed and attentive listening skills.
Benefits and Perks
- Cab facility as per shift and company policies.
- Performance-based incentives.
- Night shift allowances.
- Supportive work environment fostering career advancement.
- Comprehensive training and ongoing support for freshers.
Additional Information
This role offers exposure to US and UK clients requiring night and rotational shifts, presenting opportunities to develop communication, problem-solving, and service delivery expertise within a fast-moving workplace culture. For inquiries, candidates can contact team members via phone or WhatsApp.