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- Stipendio
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- Aperture
- 1
- Pubblicato
- 17 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Applicants must be U.S.-based (in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI), not currently students, and able to work full-time Monday through Friday during local business hours.
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Dove lavorerai
Descrizione del lavoro
About Handshake
Handshake is dedicated to creating equitable career opportunities for everyone, regardless of educational background or connections. Currently, the platform supports 25 million job seekers, over 1 million employers, and 1,600 educational institutions. In 2025, Handshake launched Handshake AI, partnering with leading AI research labs to accelerate data development, quickly scaling to a business with nearly $1 billion in annual revenue and distributing around $60 million monthly to over 30,000 contributors.
Joining Handshake means impacting the future of careers in the expanding AI economy globally, collaborating with top-tier partners including renowned AI labs, Fortune 500 companies, prestigious educational bodies, and professionals from organizations such as Palantir, Meta, and Scale AI.
Role Overview
Handshake seeks a Support Specialist contractor for a 6-month term, with potential to extend or transition to a permanent position based on performance and company requirements. This role involves delivering detailed and effective assistance to employer, student, and career services users, resolving complex and technical queries, nurturing client relationships, and improving the overall user support experience.
Key Responsibilities
- Commit to 40 hours weekly during business days, managing 20-30 email support tickets and approximately 10 phone calls in a 4-hour dedicated phone window daily.
- Use troubleshooting tools, app demo environments, and documentation to address technical issues and workflow challenges, maintaining prompt and personalized communication.
- Contribute to team discussions, share insights, and enhance operational procedures and customer support standards.
- Work collaboratively across Customer Support, Success, Product, and Engineering teams to resolve issues efficiently.
Required Qualifications
- Reside in one of the specified U.S. states, able to work Monday to Friday from 8 a.m. to 5 p.m. local time.
- Quickly grasp technical tools and concepts with a strong aptitude for learning.
- Adapt well to change in a fast-evolving startup environment and demonstrate resilience.
- Show outstanding verbal and written communication skills, breaking down complicated topics simply.
- Exhibit strong ownership, integrity, and motivation to meet or exceed support goals.
- Possess empathy towards users and colleagues, fostering a supportive environment.
- Detail-oriented critical thinker, capable of independent troubleshooting and research.
- Demonstrate eagerness to grow professionally and contribute to a diverse and inclusive culture.
- Provide consistent coverage with a dependable schedule, not currently a student, and located in the U.S.
Preferred Qualifications (Bonus)
- Experience using ZenDesk or similar customer support platforms.
- Background in programming, IT, data analysis, or computer science studies or certifications.
- Experience or education related to EdTech or higher education sectors, including leadership roles.
- Prior work in Enterprise SaaS customer support or similar technical customer-facing roles in rapidly growing startups.
- Skills in collaborating effectively with cross-functional teams including Success, Sales, and Product departments.
Recruitment Process
- Complete an interactive take-home test focusing on realistic scenarios to evaluate problem-solving and communication.
- Participate in a virtual interview with two team members involving a live troubleshooting exercise followed by Q&A.
- Receive notification on hiring decisions based on candidate evaluation.