Service Operator - Hereford/Gloucester

About Selecta

Selecta stands as Europe's largest provider of self-service coffee and convenience food vending solutions, renowned for delivering specialist coffee services. This opportunity is for a Service Operator role, where you will be responsible for maintaining high standards of customer service by ensuring vending machines are fully stocked and hygienically serviced to maximize sales at multiple client locations.

Operating across 16 European countries and serving 12 million people daily, Selecta supports around 3,500 UK businesses, covering diverse locations such as workplaces, educational institutions, hospitals, and more.

Key Responsibilities

• Refilling and cleaning vending machines according to company standards to guarantee operational excellence.
• Managing stock levels and cash controls both on the machines and company vehicles.
• Troubleshooting minor machine issues like cup jams and blocked mixing bowls, while escalating major faults to the Service Desk.
• Reporting any customer complaints, accidents, or unfit food incidents promptly to management.
• Providing training to new and existing team members to maintain service quality.
• Conducting regular audits and quality checks on Retail Merchandisers' machines and collaborating on necessary follow-ups.
• Ensuring all machines meet hygiene standards set by the Automatic Vending Association, reporting any deficiencies.
• Travelling to various client sites using company vans or public transport for static locations.

Candidate Requirements

• Ability to deliver training to newcomers effectively.
• Capable of performing thorough audits and quality checks.
• Strict adherence to Health & Safety protocols.
• Flexibility and adaptability to changes in work schedules and demands.
• Professional and courteous approach with a strong focus on customer care.
• Willingness to work flexible hours as needed.

Employee Benefits

• Annual leave entitlement of 25 days plus bank holidays.
• Life assurance at twice annual salary.
• Standard workweek typically Monday to Friday, five days per week.
• Competitive remuneration exceeding most competitors' pay in equivalent locations.
• Comprehensive training including certifications in Food Hygiene, Health and Safety, and Fresh Food Handling.
• Guaranteed paid sick leave for up to five weeks.
• Opportunities for professional development and clear career progression.
• Comfortable company vans provided with no commuting expenses, plus the convenience of taking the vehicle home.
• Company mobile phone supplied for work purposes.

Diversity and Inclusion

Selecta is dedicated to promoting equal opportunities, embracing diversity, and fostering an inclusive work environment. The company’s mission focuses on creating enjoyable moments for everyone through its culture and practices.