Relief Service Operator

Overview

Selecta stands as Europe's largest provider of unattended self-service coffee and convenience food solutions, excelling in vending and specialist coffee services. We are currently recruiting a Relief Vending Operative to join our team, centered on delivering exceptional customer service by ensuring all machines are fully stocked and maintained to the highest hygiene standards. This role involves mobility, visiting multiple client locations daily to restock and clean either coffee or vending units while acting as a friendly client liaison during visits.

Operating in 16 European countries, Selecta serves 12 million customers daily. In the UK, the company provides a national service to approximately 3,500 businesses across varied settings including workplaces, educational institutions, hospitals, and more.

Key Duties

• Refill and clean vending machines according to company standards consistently.
• Manage stock inventory and cash accurately for machines and company vehicles.
• Troubleshoot minor machine issues such as cup jams and blocked components, escalating faults to the Service Desk.
• Report incidents such as accidents, unfit food, or client complaints promptly to management or the Service Desk on the day they occur.
• Train new employees and support upskilling within the team to sustain quality customer service.
• Maintain courteous and high-quality customer interactions at all times.
• Conduct audits and quality inspections on assigned machines, coordinating with managers and retail merchandisers for follow-ups.
• Identify and report any hygiene deficiencies in machines below industry standards.
• Operate vans for site visits or utilize public transport when covering static sites.

Expectations & Qualifications

• Capability to deliver training sessions for new team members.
• Ability to perform thorough audits and quality assessments.
• Strict adherence to Health & Safety protocols.
• Flexibility and adaptability to changing schedules and work conditions.
• Commitment to excellent customer care and maintaining a professional appearance.
• Applicants must have permanent right to work in the UK.

Additional Information

In compliance with immigration regulations, proof of work eligibility will be required during the interview process. Selecta values diversity and inclusion, welcoming applications from all backgrounds.

Benefits

• Annual entitlement of 25 days paid holiday.
• Life insurance coverage at twice the annual salary.
• Standard workweeks are primarily Monday to Friday, with alternative shifts such as Tuesday to Saturday or Sunday to Thursday as needed.
• Competitive wages exceeding those of many competitors locally.
• Comprehensive training including certifications in Food Hygiene, Health & Safety, and Fresh Food Handling.
• Five weeks of paid sick leave offered.
• Clear opportunities for career advancement and professional development.
• Provision of comfortable company vans with no personal commuting expenses, as vehicles can be taken home.
• Company mobile phone supplied.

Company Commitment

Selecta promotes equal opportunities, diversity, and inclusion, united by a mission to enhance customer experiences and create joyful moments through our operations.