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Senior ITOM Developer - ServiceNow
Hyderabad, Telangana, India · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- INR 900,000 – INR 1,800,000 / year
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- B.Tech / B.E. in Computer Science and Engineering
- Requisiti di ammissibilità
- Candidates holding a B.Tech or B.E. degree in Computer Science and Engineering are eligible to apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Company
Our client is a prominent global digital services and consulting firm assisting enterprises worldwide in accelerating digital transformation. Operating across over 50 countries, they specialize in cloud, AI, digital engineering, cybersecurity, enterprise applications, and business process management. The company is committed to innovation, continuous learning, and customer success, providing employees with opportunities to work on advanced technologies and international projects across diverse sectors.
Job Responsibilities
- Design, configure, and develop ServiceNow ITOM solutions customized to business needs.
- Implement and maintain modules including CMDB, Discovery, Service Mapping, Event Management, Cloud Discovery, and Operational Visibility.
- Create and modify ServiceNow applications adhering to platform best practices.
- Configure MID Servers and resolve issues related to Discovery processes.
- Develop and sustain integrations via REST APIs, SOAP APIs, IntegrationHub, and Web Services.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and automate workflows using Flow Designer.
- Support governance for CMDB and enhance data quality standards.
- Generate customized reports, dashboards, and performance analytics as required.
- Collaborate with architects and business analysts for solution design and deployment.
- Perform unit tests, conduct peer reviews, and assist in deployment activities.
- Resolve platform, integration, and ITOM challenges promptly.
- Document technical designs and development standards comprehensively.
- Administer ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and CMDB.
- Manage MID server configuration and troubleshoot discovery-related issues effectively.
- Maintain CMDB health by ensuring completeness, accuracy, and compliance.
- Implement and manage integrations with monitoring tools like Dynatrace and SolarWinds.
- Monitor and optimize event rules, alert correlation mechanisms, and automation workflows.
- Support platform upgrades and patching processes.
- Develop performance metrics, dashboards, and reporting tools.
- Control user access including roles, ACLs, and security policies.
- Provide Level 2 and Level 3 platform support and troubleshooting.
Eligibility Criteria
Applicants must hold a B.Tech or B.E. degree in Computer Science and Engineering (CSE).