Patient Care Coordinator

About Health Bridge LLC

Health Bridge is a dedicated healthcare organization committed to enhancing access to quality medical services through innovation and compassionate care. Our mission involves closing healthcare gaps by integrating technology, aiding underserved populations, and assembling strong clinical teams to positively affect patient health outcomes.

Role Overview

The Patient Care Coordinator is essential in managing patient appointment schedules, maintaining accurate records within the electronic medical records (EMR) system, and ensuring eligible patients receive Preventative Dental Evaluations. This role requires collaboration with in-office assistants and clinical teams to optimize appointment flow and patient communication, along with generating daily operational metrics.

Key Responsibilities

• Schedule and confirm patient visits using the clinic's EMR platform.
• Analyze daily schedules to identify patients qualifying for Preventative Dental Evaluations per Health Bridge protocols.
• Work closely with medical staff and office assistants for efficient patient check-ins and timely adjustments to appointments.
• Track and document daily appointment data across various schedules and prepare reports summarizing key metrics.
• Provide end-of-day activity summaries and communicate essential data to management.
• Serve as the main contact for patient interactions regarding scheduling, cancellations, and rescheduling.
• Collaborate with clinical and dental teams for coordinating Preventative Dental Evaluation appointments.
• Deliver patient results over the phone, including translation support when necessary.
• Support credentialing procedures for doctors and assistants.
• Ensure that patient demographics and appointment details are precise and systematically updated within the EMR.
• Maintain detailed records of patient interactions, appointment modifications, and other pertinent information.
• Assist with general administrative duties to support smooth clinic operations.

Minimum Qualifications

• High school diploma or equivalent academic credential.
• Exceptional verbal and written communication skills for patient and team engagement.
• Excellent organizational skills, with strong attention to detail and time management, capable of handling multiple schedules and priorities effectively.
• Proactive problem-solving abilities to manage scheduling conflicts and provide immediate solutions in a dynamic clinical environment.
• Competency in Microsoft Office Suites and Google Suites.
• Fluency in Spanish is mandatory.

Preferred Qualifications

• Experience or familiarity with EMR/EHR systems such as Epic, Dentrix, Athena.

Employment Details and Benefits

• This is a full-time onsite position based in Glendale, CA 91202.
• The hourly wage ranges from $18.42 to $20.00.
• Benefits include paid sick leave, paid time off, paid training sessions, and paid holidays.