Patient Access Coordinator

About the Role

As a Patient Access Coordinator with Hanger, Inc., you will be integral to providing patients, staff, and referral sources with an efficient and welcoming front office experience. Hanger, a leader in orthotic and prosthetic services with over 160 years of clinical innovation, aims to empower human potential through advanced healthcare solutions and superior service.

Key Responsibilities

• Welcome and assist patients upon arrival, providing wait time information and answering front desk inquiries.
• Verify and update patient demographic and insurance information during check-in; manage walk-in registrations.
• Collect payments including deductibles, copays, and coinsurance at the front desk.
• Schedule follow-up appointments for cast and measure, delivery, and prosthetic care plans.
• Act as a resource liaison offering details about clinic services, patient experience programs, support groups, and related resources.
• Support administrative tasks by collaborating with the Revenue Cycle Management team to gather necessary patient details.
• Maintain accurate and complete electronic health records for all patients.

Required Qualifications

• High school diploma or an equivalent combination of education and experience.
• Preferred to be a good fit as identified by Hanger's Talent Sorter assessment, which is part of the selection process.
• Under one year of customer service, administrative, or related experience is required.
• Experience in reception or medical front office operations is preferred.
• Must possess or qualify for a valid driver’s license meeting standards of Hanger’s Motor Vehicle Safety Policy.

Additional Skills and Qualities

• Strong interpersonal, verbal (including telephone), and written communication skills.
• Typing speed of 30 words per minute with accuracy.
• Ability to work compassionately with disabled individuals.
• Knowledge of Alpha filing systems and preferably medical terminology and reimbursement processes.
• Proficiency in using Windows-based software, email, and office equipment such as fax machines, calculators, postage machines, and copiers.
• High ethical standards, honesty, transparency, and respectfulness in all interactions.
• Focus on patient-centric care, fostering lifelong trust.
• Encouraging open collaboration and constructive communication.
• Adaptability and innovation in responding to change.
• Commitment to achieving superior outcomes through optimized workflows.

Compensation and Benefits (California State Only)

The hourly wage ranges from $23 to $25, supplemented by bonuses and benefits. Compensation may vary based on skills, knowledge, geographic location, and other factors.

Benefits

• Competitive pay
• Eight paid national holidays plus four floating holidays
• Paid time off including vacation and sick leave
• Medical, dental, and vision insurance plans
• 401(k) retirement savings plan
• Paid parental bonding leave
• Generous employee referral bonuses
• Mentorship programs for both mentors and mentees

Equal Employment Opportunity

Hanger, Inc. is dedicated to providing equal employment opportunities without discrimination based on protected characteristics including race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by laws. The company prohibits retaliation against employees for filing or supporting complaints of discrimination or harassment.