Monitoring Representative - Expression of Interest

About Tive

Tive envisions a world where complete transparency connects everything and everyone, enabling timely and full delivery of valuable shipments. We innovate beyond conventional limits and live by four guiding principles: transparency, simplicity, teamwork, and continuous improvement.

Opportunity Details

This is a proactive recruitment initiative inviting candidates to join our talent pool for potential future openings. Currently, no direct vacancy exists; however, submitting your CV will allow for consideration in upcoming roles. Selected candidates will be contacted for an initial phone screening and later informed when positions become available.

Role Overview

As a Monitoring Representative, you will be integral to the ecosystem comprising IoT devices, software, and personnel that ensure shippers and logistics providers can trust their shipments are monitored around the clock. The position is hybrid, requiring frequent presence at the Kosovo office for training and meetings.

Work Schedule

• Shift timing: 15:00 - 23:00 Prishtina Time

Candidate Profile

• Experience in any customer-facing role including customer service, support, retail, or sales (internships included)
• Exceptional English communication skills with professional phone and email demeanor
• Strong interpersonal abilities aligned with dependable work ethics
• Effective organization and time management capabilities
• Creative problem-solving in fast-paced environments
• Empathetic and positive mindset focused on customer success

Additional Qualifications Preferred

• Experience collaborating with colleagues across different time zones
• Background in supply chain industry
• Familiarity with truckers, dispatchers, carriers, or third-party logistics providers
• Proficiency with customer support tools such as Hubspot or Salesforce
• Multilingual communication skills (e.g., German, Spanish, Mandarin)

Key Responsibilities

• Continuously monitor shipments using the Tive platform
• Respond to and resolve alerts generated by Tive tracking technology
• Maintain proactive and comprehensive communication with clients and transportation partners
• Deliver outstanding customer service reflecting Tive's core values

What Tive Offers

• Opportunity to be part of a potentially transformative company
• Freedom and resources to develop initiatives you excel in
• Supportive global team environment
• Choice between office-based or hybrid work arrangements
• Competitive equity to foster employee ownership in company growth

Diversity and Inclusion

Tive embraces diversity as fundamental to success and is committed to equal opportunity and a respectful, inclusive workplace.