IT Support Engineer 1st-Level-Service (m/w/d)

Position Overview

Geberit is an international industrial company with passion and a heart for innovation. Join our IT Service Center team located in Pfullendorf, where you will find significant opportunities for creativity, access to modern technologies, targeted professional development, and a supportive work environment.

Main Responsibilities

• Manage IT hotline requests by phone in both German and English, ensuring thorough documentation.
• Provide first-level support through handling incidents and service requests via telephone, email, or ticket systems.
• Troubleshoot hardware and software issues either remotely or directly at employees' workstations, and install new hardware and software components.
• Assist employees in effectively using applications during their daily tasks.
• Identify areas for improvement and participate actively in ongoing enhancement of processes and IT environment.
• Execute smaller projects within the service desk scope, such as evaluations, rollouts, and standardization efforts.

Candidate Profile

• Completed training as an IT specialist in system integration or equivalent technical qualification with relevant IT training.
• Strong customer service focus and passion for delivering excellent support.
• Fluent in both written and spoken German and English.

Benefits

• Access to a company restaurant.
• Optimal onboarding process.
• Employee services and discounts.
• Corporate health management programs.
• Flexible working hour models.
• Wide range of training opportunities including international assignments.
• Attractive pension schemes.