Housekeeping Supervisor - The Ritz-Carlton Residences Diriyah Signature Collection

Position Overview

The Housekeeping Supervisor at The Ritz-Carlton Residences Diriyah is responsible for overseeing the cleanliness and quality of guest rooms, public spaces, and other hotel areas post-cleaning. The role involves running room status reports, prioritizing room cleaning, resolving discrepancies with the Front Desk, and assisting management in daily housekeeping and laundry operations. They coordinate between multiple departments and maintain paperwork related to room assignments and quality.

Key Responsibilities

• Inspect guest rooms, public areas, pools, and other facilities after cleaning to ensure they meet quality standards.
• Generate and analyze sold room reports and update the status of rooms accordingly.
• Assist management with employee hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching.
• Serve as a communication liaison between Housekeeping, Engineering, Front Office, and Laundry departments.
• Address guest service needs professionally, including assisting individuals with disabilities and anticipating their preferences.
• Follow all company and safety protocols, reporting hazards, maintenance issues, accidents, or injuries promptly.
• Maintain professional personal appearance and uphold confidentiality of company information.
• Handle physical duties such as lifting, pushing carts, bending, standing, and walking for extended periods as required.
• Complete and submit required paperwork including incident reports, activity logs, and checklists.
• Ensure adherence to quality assurance standards and support continuous improvement initiatives.

Safety and Compliance

• Report any workplace accidents or unsafe conditions immediately.
• Handle hazardous materials following established protocols and use appropriate personal protective equipment.
• Maintain a secure work environment and follow emergency procedures as per property guidelines.
• Adhere to company policies on confidentiality, asset protection, and uniform standards.

Communication and Teamwork

• Interact professionally with guests and colleagues, using clear communication and positive language.
• Assist coworkers in understanding tasks and work collaboratively to achieve department goals.
• Handle sensitive or confidential issues discreetly and constructively.

Housekeeping Coordination

• Verify room statuses, address discrepancies with the Front Desk, and update housekeeping teams on daily tasks.
• Assign room cleaning schedules and distribute assignments effectively.
• Maintain thorough documentation on room conditions and housekeeping operations.

Physical Requirements

• Lift and maneuver objects up to 55 pounds independently; heavier items with assistance.
• Operate housekeeping carts and equipment over diverse surfaces.
• Perform physical movements such as reaching, bending, stooping, and walking for long durations.
• Use fine motor skills and hand-eye coordination to manage work-related tools and systems.

Work Schedule

The role operates on rotating shifts that may include morning, evening, or overnight hours, totaling 48 hours per week. Days off may vary based on shift scheduling arrangements.

Competencies

• Proficient decision-making and problem-solving skills.
• Strong customer service orientation and teamwork abilities.
• Effective communication and listening skills with proficiency in English.
• Dependable with integrity, adaptability, and ability to manage stress.
• Excellent time management and multitasking capabilities with attention to detail and safety awareness.