Hotel Porter

Job Location

This position is based at the Distinction Dunedin Hotel located at 6 Liverpool St, Dunedin, Otago, New Zealand.

About the Role

We are seeking a dedicated Hotel Porter to join our team at one of Dunedin's premier upscale hotels within New Zealand's fastest-growing hotel chain. This role offers the opportunity to provide exceptional guest services and contribute to a high-quality hospitality environment.

Primary Responsibilities

• Warmly welcome guests, including individual visitors and corporate or tour groups, addressing them by name and guiding them through the hotel's premium amenities.
• Manage luggage handling by safely lifting, carrying, tagging, and delivering luggage efficiently to and from spacious guest rooms.
• Act as a knowledgeable local ambassador by confidently recommending regional attractions, dining options, and sites of interest in the Dunedin and Otago areas.
• Coordinate transportation arrangements such as taxis, handle guest messages, and accommodate individual guest requests smoothly.
• Support food and beverage services by taking room service orders, delivering meals to guest rooms, collecting trays, and properly processing signed billing documents.
• Ensure the front desk and lobby area are kept clean, tidy, and welcoming by assisting with routine cleaning tasks.
• Provide first-response maintenance for minor urgent issues in guest rooms during off-hours to maintain guest comfort.

Candidate Requirements

• Good physical condition with the ability to confidently lift, carry, and maneuver heavy luggage on a daily basis.
• Strong communication and interpersonal skills with a genuine commitment to delivering personalized customer service.
• Resourceful and adaptable problem-solver capable of independently handling minor repairs and unexpected guest requests.
• Professional and neat appearance, with a friendly and welcoming attitude reflecting the hotel's distinguished reputation.