Happiness Manager

Company Overview

Carbon Digital is a digital marketing agency headquartered in North Carolina that works with local businesses across the United States. The company focuses on ethical, innovative marketing approaches and combines community insight with broader market expertise to create effective digital solutions for clients.

Role Summary

This full-time remote position is for a Happiness Manager who will support both client satisfaction and employee well-being. The role centers on creating a positive experience for clients while also helping build a supportive and motivated workplace for the internal team. You will play an important part in nurturing long-term client partnerships and encouraging a healthy, productive company culture.

Key Responsibilities

• Act as the main contact for clients and respond to questions, concerns, and requests in a timely and effective manner.
• Build and execute initiatives that improve client satisfaction and encourage continued business relationships.
• Maintain regular communication with clients to collect feedback and confirm that expectations are being met.
• Work closely with internal teams to keep client work moving on schedule and to deliver outcomes that meet or exceed expectations.
• Support a positive workplace culture through team-building events, wellness activities, and morale-boosting initiatives.
• Listen to employee concerns and offer guidance or support that helps maintain a healthy and productive team.
• Track employee satisfaction and engagement, then apply practical improvements where needed.
• Lead or coordinate regular meetings with both clients and team members to promote clarity, transparency, and open dialogue.
• Bring professionalism and empathy to all client and team interactions.
• Look for process improvements that can strengthen the overall client and employee experience.

Qualifications

• Background in a client-facing position such as account management, customer service, or client relations.
• Strong communication and relationship-building abilities.
• Solid problem-solving skills with a proactive, positive approach to resolving issues.
• Good organization and multitasking skills, with the ability to handle several priorities at once.
• High empathy and emotional intelligence to understand the needs of clients and colleagues.
• Prior exposure to team leadership or employee support work will be an advantage.
• Experience or familiarity with digital marketing, web development, or similar fields is preferred.

Preferred Skills

• Hands-on experience using CRM platforms for client management.
• Comfort working with project management tools such as ClickUp or Jira.
• Understanding of employee engagement and wellness practices.
• Ability to run workshops, training sessions, and team-building exercises.