Payroll Implementation Consultant

About ReadyTech

ReadyTech is a dynamic ASX-listed technology company dedicated to creating impactful software that supports diverse businesses and communities across various markets. We pride ourselves on sustainable growth, a loyal customer base, and an inclusive, politics-free workplace focused on meaningful problem-solving and community service.

Key Accountabilities

• Ensure exceptional customer advocacy and satisfaction by delivering against implementation service level agreements (SLAs).
• Maintain a Net Promoter Score (NPS) exceeding 50 for Workforce Solutions.
• Achieve a customer satisfaction rating of 4.5 out of 5 for service delivery.
• Adhere to project go-live deadlines and exceed defined quality standards.

Responsibilities

• Lead assigned payroll implementation projects through the build phase effectively.
• Participate in project meetings and maintain proactive communication with customers throughout implementation.
• Configure and build complex pay rules within the Ready Workforce rules engine user interface, ensuring compliance with employment awards.
• Validate logic and operation of rule sets through systematic testing to guarantee accurate payroll calculations compliant with Australian and New Zealand regulations.
• Manage project administration tasks, including data migration, schedule oversight, and tracking progress using internal systems.
• Deliver targeted system training sessions in various formats including onsite, group, and online.
• Oversee seamless transition of projects from implementation to business-as-usual operations.
• Handle customer inquiries through calls and emails during the transition period.
• Provide detailed handover documentation to Customer Support Teams post-transition.
• Contribute insights to enhance product development, role functions, and team growth.

Requirements

• Strong relationship and stakeholder management skills across all organizational levels.
• Excellent project and time management abilities.
• Creative problem-solving skills with an ability to devise innovative customer solutions.
• Experience configuring complex payroll or HRIS system rules and logic.
• Outstanding customer service orientation.
• Self-motivated with a curiosity-driven approach to learning.
• Analytical mindset with familiarity of technical terminology.
• Deep understanding of New Zealand or Australian payroll legislation, with knowledge of both being highly preferred.
• Working knowledge of time and attendance systems.
• Familiarity with Australian award applications.
• Advantageous to have Ready Workforce product expertise.
• Understanding of HRIS systems and business processes involved.
• Experience with rule engines and business rule configuration tools is a plus.
• Minimum two years managing projects implementing SaaS payroll or HRIS platforms.
• Proven capability building strong cross-functional relations with Sales, Development, and Client Service teams.
• Established professional project management experience within a formal services environment.

Employee Benefits

• A paid day off for your birthday each year.
• Additional four days of annual leave beyond the standard entitlement.
• Quarterly ReadyTecher Awards with opportunities to win trips to Hamilton Island.
• Flexible hybrid working arrangements with in-house barista services available at Sydney office.
• Access to Sonder, a 24/7 tech-driven platform providing support from safety, medical, and mental health experts.
• Company top-up payments aligned with Government parental leave schemes.
• Extra paid leave provisions for miscarriage, endometriosis, and menopause.
• Volunteer leave opportunities.
• Regular distribution of ReadyTech branded merchandise.

Additional Information

ReadyTech is committed to fostering an inclusive workplace valuing diversity of race, beliefs, gender identities, sexual orientations, disabilities, age, and marital status. We require candidates selected for this role to undergo a thorough police background check and verification of Australian work rights to ensure compliance with regulatory standards. Prospective applicants are encouraged to reach out with any questions or concerns regarding these conditions.

Candidates progressing beyond initial screening will be asked to complete specific assessments designed to identify top ReadyTech talent swiftly.