Guest Service Agent (m/w/d) - Front Office

About the Role

Penta Hotels is looking for a Front Office Guest Service Agent who welcomes visitors, supports them throughout their stay, and helps create a warm, home-like experience. The role combines guest interaction, front desk coordination, and office tasks in a lively hotel environment in Leipzig.

Key Responsibilities

• Greet arriving guests as their first point of contact and welcome them with a refreshing drink while handling the check-in process.
• Share helpful recommendations about places and activities around the hotel.
• Assist new guests so they can find their way around the property with ease.
• Handle front office administration such as replying to emails, checking invoices, and managing and closing the shift cash register.
• Say goodbye to departing guests in a friendly way so they leave with a positive impression of the hotel.

Skills and Requirements

• Completed training in the hotel industry, ideally with strong front desk knowledge.
• Good hygiene awareness and a consistent approach to maintaining cleanliness standards.
• Familiarity with Opera as a working tool.
• Confident communication in both German and English.
• An attentive, communicative attitude and the ability to contribute positively to a team.

Benefits and Terms

• Permanent employment contract with long-term stability.
• Competitive pay that reflects the value of the role.
• A monthly flexible allowance of 50 EUR that can be used for gym memberships, the Deutschlandticket, or fuel vouchers.
• Employer support for retirement planning.
• Additional benefits for wealth building after one year of service.
• Access to training, development opportunities, and regular feedback discussions.
• Work in an international, multicultural environment with global connections.
• Employee discounts on hotel stays.
• Special discounted rates for family and friends.
• Two complimentary hotel nights per year within the hotel group.
• An extra day off for your birthday.
• Service-based loyalty bonuses.
• Referral rewards for bringing new colleagues into the team.

About the Company

Penta Hotels describes itself as a workplace that values reliability, support, and future growth. The brand began in 1971 with the goal of combining style, substance, and comfort. Its spaces are designed to reflect the neighborhoods they belong to, and the Pentalounge serves as a central meeting point where bar, café, and reception come together.

Application Note

Interested candidates are invited to send their application documents by email.