GPS Technician

Job Summary

The GPS Technician is responsible for installing and repairing GPS Fleet Tracking Units and telematics equipment in various customer vehicles, ensuring proper functionality and customer satisfaction.

Key Responsibilities

• Oversee installation, removal, and transfer of GPS units, coordinating closely with customer support to guarantee device performance.
• Ensure that each vehicle is returned in the exact condition as received after service.
• Strictly adhere to customer support schedules and be punctual for all customer visits.
• Use only authorized tools as specified by the technical supervisor and maintain company assets in good working order.
• Report any damage or loss of tools or assets immediately to the technical supervisor.
• Maintain cleanliness and proper appearance of the SamTech uniform at all times.
• Prepare detailed reports after each customer interaction and submit them on the same day via email to the customer support agent.
• Troubleshoot and resolve hardware-related problems efficiently.
• Conduct hardware tests on new equipment and promptly report findings to the technical supervisor.
• Provide training to customer technicians as needed.
• Inform the operations team immediately upon completion of assigned tasks.
• Communicate with customers 30 minutes before visits to confirm vehicle availability and notify them if delays are likely.
• Perform additional job-related duties as required.

Required Skills and Qualifications

• Proficient in installing all sensors including Fuel, Temperature, Door, and Camera sensors.
• Strong foundational knowledge of GPS device installation and related procedures.
• Possession of a valid UAE driver's license is mandatory.
• Experience or understanding of automotive electrical systems or vehicle electrification is an advantage.
• Basic verbal and written communication skills.
• Demonstrated commitment to excellent customer service.
• Ability to complete assignments within deadlines and work independently as well as collaboratively.
• Maintain professionalism, patience, and confidence in customer interactions.

Education and Experience

• Diploma in Electronics or an equivalent qualification is required.
• Minimum of two years’ experience installing GPS and related accessories.