Front Office Agent / Receptionist (m/w/d) - Guest Service & Concierge Support

About Hotel Deimann

Imagine a place where the first impression not only matters but shapes the entire stay. At our 5-star superior property nestled near the mountains, the front desk is where genuine luxury begins with meaningful encounters. Whether guests arrive exhausted from travel or excited to start a dream vacation, the Front Office Agent transforms every check-in into a "Welcome Home" experience.

Key Responsibilities

• Manage guest check-in and check-out during morning and evening shifts.
• Oversee arrivals and departures while ensuring thorough preparation and follow-up of shifts.
• Handle cash registers and audit bills with high accuracy.
• Deliver guest service at a 5-star superior quality level.
• Engage in active cross-selling and upselling to optimize the guest experience.
• Coordinate restaurant table reservations.
• Provide guests with advice on hiking trails, activities, and local attractions.
• Process bookings and attend to guest requests promptly.
• Collaborate closely with all operational departments within the hotel.
• Work shifts scheduled between 08:00 and 22:30 hours.

Qualifications

• Completed vocational training in hospitality (e.g., hotel management or similar).
• Preferably prior experience in Front Office or equivalent roles.
• Fluent German language skills.
• Proficient with hotel software, especially Fidelio Suite 8, Kommis, Pointchamp, and TNG.
• Warm, welcoming personality with genuine hospitality spirit.
• Passion for delivering exemplary guest service of the highest standards.
• Organized, dependable, and guest-focused work approach.
• Strong teamwork skills coupled with confident independent working abilities.

Benefits

• Flexible work schedules and a working time account promoting work-life balance.
• Digital scheduling and equitable shift distribution.
• Above-average salary with tax-free bonuses.
• Complimentary meals, even on days off.
• Accommodation available at the hotel during probation.
• Access to internal and external training programs.
• Personal growth and career development opportunities.
• Regular team events such as summer parties fostering a familial atmosphere and flat hierarchies.
• Staff discounts up to 30% at affiliated businesses and reduced overnight rates for family and friends.
• Corporate benefits and international partnerships.

Additional Information

Sustainability is deeply embedded in our company strategy, emphasizing resource-efficient procedures, regional supply chains, and responsible working conditions.

If this role resonates with you, we welcome your straightforward application, preferably online without an extensive cover letter.