Food Service Supervisor

Overview

This role requires overseeing food service operations at a physical restaurant location, ensuring quality and efficiency through effective staff supervision and operational management.

Languages

Proficiency in English is required.

Education

• Completion of secondary (high) school or an equivalent qualification or experience.

Experience

One to less than two years of relevant work experience is needed.

Work Setting

• On-site work at the restaurant; remote work is not an option.

Responsibilities

• Develop and implement methods to meet work schedules efficiently.
• Oversee and coordinate the activities of staff responsible for preparing and portioning food.
• Provide training to staff on their duties, sanitation standards, and safety protocols.
• Estimate ingredients and supplies needed for meal preparation accurately.
• Ensure that all food and service meet established quality control standards.
• Prepare budgets and cost estimates related to food service operations.
• Handle and resolve customer complaints or concerns professionally.
• Maintain accurate records of stock, repairs, sales, and wastage.
• Prepare and submit required reports timely.
• Supervise and verify the correct assembly of food trays.
• Establish and manage work schedules for team members.

Supervision

• Responsible for supervising food service counter attendants and food preparers.

Work Conditions and Physical Requirements

• Fast-paced work environment requiring the ability to work efficiently under pressure and meet tight deadlines.
• Combination of sitting, standing, and walking; prolonged standing periods.
• Physical tasks including bending, crouching, kneeling, and walking.
• Overall physically demanding job.

Personal Qualities

• Strong client focus and customer service orientation.
• Effective interpersonal and oral communication skills.
• Adaptability and flexibility in work tasks and schedule.
• Ability to work well within a team.

Benefits

• Access to a health care plan.

Equal Employment Opportunity and Youth Support

• The employer is committed to equal employment opportunities for all applicants.
• Provides specialized on-the-job training tailored for youth.
• Offers mentorship, coaching, and networking opportunities specifically for youth employees.
• Provides awareness training to create an inclusive and welcoming environment for young staff.