Director of Shared Services

Overview

The Director of Shared Services is charged with steering the strategic blueprint, execution, and oversight of a unified shared services model that spans the entire organization. This executive role involves crafting a vision that aligns with company-wide goals and ensures operational efficiency and effectiveness across various departments.

Responsibilities

• Create and administer a strategic plan for shared services compatible with key business objectives and stakeholder expectations.
• Supervise the design, planning, and rollout of shared services projects to ensure peak operational standards and adherence to industry best practices.
• Implement and maintain measurement systems to track service delivery performance in line with established SLAs.
• Encourage ongoing improvement by introducing process enhancements and innovative service delivery approaches.
• Drive change management initiatives to guarantee successful integration of shared services throughout the organization.
• Work collaboratively with department leaders to understand their service needs and ensure the shared services team fulfills or surpasses these standards.
• Lead, guide, and develop a diverse team of professionals fostering a culture of engagement and high achievement.
• Prepare and communicate detailed performance and improvement reports for executive leadership and stakeholders.
• Identify potential risks tied to shared services operations and formulate effective mitigation strategies.
• Keep informed on industry developments, forward-thinking methodologies, and new technologies to continually evolve shared services.

Requirements

• At least 10 years of experience in shared services or similar operational leadership roles with progressively greater responsibility.
• Proven success in formulating and implementing operational strategies that enhance service delivery and reduce expenses across departments.
• Extensive experience leading cross-functional teams and promoting interdepartmental collaboration.
• Strong financial management skills, including budgeting, forecasting, and financial reporting for informed decision-making.
• Ability to analyze complex data and extract actionable insights to boost efficiency and customer satisfaction.
• Expertise with change management to navigate transitions smoothly with minimal resistance.
• Outstanding communication skills capable of influencing and persuading various organizational stakeholders.
• In-depth knowledge of performance management and development of effective metrics for team and service evaluation.
• Competence in leading organizational transformation within diverse and dynamic cultural settings.
• Awareness of regulatory and compliance standards pertinent to shared services operations.

Skills

• Leadership and team management
• Strategic planning and problem solving
• Data analysis and decision making
• Project management
• Stakeholder communication and negotiation
• Shared services operational knowledge
• Financial acumen and budgeting
• Multi-tasking in dynamic environments
• Change management
• Customer-oriented service delivery