Director of Customer Deployment & Operations

About EROAD

EROAD is a technology company dedicated to offering intelligent transportation solutions that enhance safety, productivity, and sustainability worldwide. We collaborate with clients to address complex challenges using connected hardware, robust software, and insightful analytics.

Our culture is centered on people, fostering a collaborative and growth-oriented environment where employees can make meaningful contributions and advance their careers.

Role Overview

Reporting directly to the Regional Executive General Manager, the Director of Customer Deployment & Field Operations will oversee the complete customer deployment process, ensuring smooth transitions from order fulfillment to successful installation and activation.

This leadership role requires strategic and operational guidance across field operations, service delivery, warehousing and logistics, inventory control, installation, management of third-party partners, and health and safety compliance. A primary focus is on building scalable operations, cultivating high-performing teams, and delivering outstanding customer experiences.

Key Responsibilities

• Lead and nurture high-performing teams across operations and field services.
• Drive excellence and efficiency in service delivery, installation, and deployment.
• Enhance capabilities and standards of contractors and delivery partners.
• Utilize data and continuous improvement practices to optimize operational processes.
• Promote health, safety, and quality standards throughout field operations.
• Collaborate closely with Sales, Customer, and Product leaders.
• Consistently deliver superior customer outcomes at scale.

Candidate Profile

The ideal candidate brings proven leadership within field operations or service delivery settings, with expertise in deployment, logistics, or fulfillment.

• Experienced in managing large, customer-centric operational teams.
• Skilled in designing and overseeing extensive field operations, including hardware installations and onsite execution across dispersed environments.
• Strong background in operational planning, implementation, and continuous enhancement.
• Experienced in managing third-party delivery partners and contractors.
• Knowledgeable about logistics, warehousing, and fulfillment operations.
• Committed to achieving excellent customer results and operational consistency.
• Proven track record in health and safety leadership.
• Effective communicator able to influence stakeholders and lead organizational change.

Why Join EROAD?

Our company values innovation, collaboration, and ongoing improvement. We prioritize creating a workplace where employees can thrive and produce outstanding results.

• Opportunities for professional learning and development.
• Health and wellness benefits.
• A supportive culture focused on high performance.
• The chance to impact a pivotal function within an expanding global technology business.